Mortgage Fulfillment Associate

Hammerjack Pty Ltd; Philippines; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Career development opportunities

Competitive salary package

Performance-based incentives

Mentorship from industry experts

Defined career progression paths

Job summary

East West Banking Corporation in Makati seeks a Mortgage Fulfillment Associate. You will review and validate pre-booking documentation, ensure accurate loan booking, and support AML/KYC compliance. The role involves manual loan setup in T24, coordinating with sales and operations, and maintaining broker documents.

Open to fresh graduates or professionals with no prior consumer lending experience. Onsite role with opportunities for development and growth within banking operations.

Qualifications

• Bachelor's degree is required.
• Open to fresh graduates or those new to consumer lending.
• Strong attention to detail and organizational skills.
• Proficiency with standard office software.

Responsibilities

• Review and validate pre-booking, pre-annotation, and pre-issuance documentation for Mortgage/EEL and bank guarantees.
• Perform manual loan and account setup in system and monitor interfaces.
• Coordinate with Sales Officers and units on findings and loan reviews.
• Ensure AML/KYC compliance and maintain client records.
• Support regulatory reporting and proper record keeping.

Skills

Detail-oriented

Communication

Computer literacy

Team collaboration

Education

Bachelor's degree

Job description

About The Job

Location: Makati

Corporate Title: Rank and File - E

Work Arrangement: Onsite

Our Operations team is looking for fresh graduates andexperienced professionals to join us in Makati with the role of Mortgage Fulfillment Associate.

In this role, you will review and validate pre-booking requirements and documentation for Mortgage and (Emerging Enterprise Lending) EEL loans, ensure accurate loan booking and adjustments in T24, and support key compliance activities including pre-booking, pre-annotation, and bank guarantee reviews. You will also manage manual loan set-ups and account maintenance, coordinate with sales and operations teams, oversee custodianship of developer and broker documents, monitor system interfaces, and perform other duties as assigned.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What The Role Will Entail

• Review and validate pre-booking, pre-annotation, and pre-issuance documentation requirements for Mortgage, EEL, and Bank Guarantee transactions to ensure compliance with internal policies and regulatory standards.
• Conduct documentation and compliance reviews, coordinate findings with Sales Officers and relevant units, prepare loan recommendation and review reports, and endorse eligible accounts for final approval and booking.
• Perform manual loan and account set-up in T24, including RIM, limits, and loan creation for salary loans, EEL accounts, construction releases, and accounts requiring manual intervention due to system interface issues.
• Process account maintenance and adjustments in T24, monitor system interfaces, and ensure timely and accurate completion of post-booking activities.
• Manage AML/KYC compliance requirements, including client onboarding, risk assessment and tagging, due diligence and enhanced due diligence reviews, watchlist screening, and maintenance of client records.
• Support regulatory reporting and compliance by ensuring accurate transaction capture, timely submission of required AML-related documentation, and proper record keeping in accordance with AML laws, BSP regulations, and company policies.
• Maintain custody of developer and broker documents, support AML training compliance across assigned teams, and perform other duties and projects as assigned.

What We're Looking For

• Holder of any Bachelor's degree
• Open to fresh graduates or candidates with no prior experience in consumer lending who are eager to learn and build a career in banking operations.
• Demonstrates proficiency in using computer applications and navigating system-based processes.
• Highly organized with strong attention to detail and the ability to manage tasks accurately and efficiently.
• Results-oriented with good communication skills and the ability to collaborate effectively with internal stakeholders.

What You Can Expect From Joining Our Team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth