Broker Admin Manager (Hybrid)

Lendigroup1; Philippines; Hybrid; PHP 1,200,000 - 1,600,000; Full time

Benefits offered by this job

Hybrid working arrangement

Internet subsidy

HMO coverage for you and one dependent

Life insurance from Day 1

25 days leave

Office access in Makati (twice monthly

Job summary

Lendi Group in the Philippines is seeking a Mortgage Broker Support Team Manager to lead the Broker Admin program across Australia and the Philippines. You will drive strategic and operational initiatives, align with OKRs, and coach a team of broker admins serving Aussie mobile brokers and franchises.

This role requires at least 2 years in people management within financial services, mortgage experience preferred, strong English communication, and the ability to work in a fast-paced hybrid

Qualifications

• At least 2 years' experience in a people management or leadership role within the financial services industry.
• Professional mortgaging experience, ideally within the Australian mortgage market.
• Extensive experience in broker/finance support or customer engagement roles.
• A degree or diploma in Business, Commerce, or Finance is preferred but not essential.
• Proficiency in computer and web applications, with the ability to adapt to new tools quickly.
• Strong written, verbal, and interpersonal communication skills with a fluent command of English.
• Excellent time management, prioritization, and problem-solving abilities.
• Ability to thrive in a fast-paced, constantly evolving environment with high energy and adaptability.
• Strong relationship-building skills, with the ability to act swiftly and proactively to meet stakeholder needs.
• Must be currently residing in the Greater Manila Area (Metro Manila + Neighbouring provinces)
• Stable postpaid internet connection and a quiet, dedicated workspace at home with appropriate furniture.

Responsibilities

• Oversee the satisfaction and expectations of the Broker Admin program, ensuring it meets high-quality standards through regular catch-up sessions with the Franchisees, Mobile Brokers and Broker Admins.
• Partner with senior management to align team performance and initiatives with business objectives (OKRs).
• Lead a team of broker admins supporting Aussie mobile brokers and Franchises across Australia, helping brokers streamline day-to-day operations for business growth.
• Identify and implement strategies to enhance workflows and operational efficiency.
• Track team performance, address feedback, and develop solutions to improve service delivery.
• Provide ongoing coaching and guidance to drive team engagement and performance.
• Collaborate with Learning & Compliance to enhance the Grad program based on broker feedback.
• Prepare and present performance reports, processing metrics, and key insights to stakeholders.
• Build strong relationships with brokers, understand their needs, and tailor support to meet their expectations.
• Ability to tailor approaches and solutions to accommodate the unique operating styles of each customer and broker, demonstrating flexibility and adaptability.

Skills

Leadership

People management

Mortgage experience

Financial services

Communication skills

Fluent English

Education

Bachelor's degree in Business/Commerce/Finance

Tools

MS Office

Video conferencing tools

Job description

The Broker Admin team is a vital part of Lendi's Credit and Operations function. We are seeking an experienced professional with a strong background in the mortgage industry to join our expanding leadership team. Following the successful launch of the Broker Admin program in October 2024, we are now scaling the team to meet increasing demand from the wider broker network while maintaining the program's high standards and delivering exceptional results.

As a Mortgage Broker Support Team Manager, your role extends beyond managing people. You will engage in a mix of strategic, operational, and client-focused responsibilities, ensuring the team operates efficiently and continues to deliver outstanding value to brokers and their clients.

This is a unique opportunity for an ambitious leader looking to take the next step in their career. You'll play a critical role in shaping the future of the Broker Admin program while contributing to Lendi Group's overall success.

Responsibilities

• Oversee the satisfaction and expectations of the Broker Admin program, ensuring it meets high-quality standards through regular catch-up sessions with the Franchisees, Mobile Brokers and Broker Admins.
• Partner with senior management to align team performance and initiatives with business objectives (OKRs).
• Lead a team of broker admins supporting Aussie mobile brokers and Franchises across Australia, helping brokers streamline day-to-day operations for business growth.
• Identify and implement strategies to enhance workflows and operational efficiency.
• Track team performance, address feedback, and develop solutions to improve service delivery.
• Provide ongoing coaching and guidance to drive team engagement and performance.
• Collaborate with Learning & Compliance (L&C) to enhance the Grad program based on broker feedback.
• Prepare and present performance reports, processing metrics, and key insights to stakeholders.
• Build strong relationships with brokers, understand their needs, and tailor support to meet their expectations.
• Ability to tailor approaches and solutions to accommodate the unique operating styles of each customer and broker, demonstrating flexibility and adaptability in managing diverse dynamics and fostering strong working relationships.

• At least 2 years' experience in a people management or leadership role within the financial services industry (both leadership and financial services experience are non-negotiable), with strong team management and mentoring capabilities.
• Professional mortgaging experience, ideally within the Australian mortgage market and involving end-to-end application processing, is strongly preferred. Candidates without direct mortgage experience must have a solid understanding of mortgage concepts and an extensive financial services background.
• Extensive experience in broker/finance support or customer engagement roles.
• A degree or diploma in Business, Commerce, or Finance is preferred but not essential.
• Proficiency in computer and web applications, with the ability to adapt to new tools quickly.
• Demonstrates strong written, verbal, and interpersonal communication skills with a fluent command of English. Confidently builds and maintains client relationships through effective engagement, particularly in video call interactions.
• Excellent time management, prioritization, and problem-solving abilities.
• Ability to thrive in a fast-paced, constantly evolving environment with high energy and adaptability.
• Strong relationship-building skills, with the ability to act swiftly and proactively to meet stakeholder needs.
• Must be currently residing in the Greater Manila Area (Metro Manila + Neighbouring provinces)
• Successful candidates must have a stable postpaid internet connection and a quiet, dedicated workspace at home with appropriate furniture (desk and office chair)

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture.
• We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration, with a requirement to work from our Makati office at least twice a month.
• Holistic wellbeing programs offering 24/7 support
• Comprehensive HMO coverage for you and one free dependent, along with life insurance starting from Day 1.
• Access to 25 days of leave, made up of 20 vacation days and 5 sick days.
• Monthly internet subsidy to help you stay productive at home.
• Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
• Access to all government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG.

Our culture is guided by our three core