Mortgage Broker Admin Support

Lendi Group; Manila; On-site; PHP 1,230,012 - 1,845,018; Full time

Benefits offered by this job

Hybrid work arrangement

Comprehensive HMO coverage

Access to training and career growth

Monthly internet subsidy

Job summary

Lendi Group is seeking a Broker Admin Support Team member to provide administrative assistance to Brokers, ensuring smooth communication and the organization of loan documents. This role requires at least 1 year of experience in mortgage administration or real estate.

Key tasks include data entry, document management, and customer communication, all while maintaining a high level of attention to detail. Ideal candidates will have strong communication skills and proficiency in Microsoft Office, along with the ability to work independently.

Qualifications

• At least 1 year of experience in Mortgage Broker Admin, Real Estate VA, or Loan Processing.
• Experience with Australian mortgage processes is preferred.
• Strong written and verbal communication skills.

Responsibilities

• Accurately input loan applications and borrower information.
• Organize, scan, file, and retrieve loan documents.
• Engage with borrowers and stakeholders for loan applications.
• Assist Australian Brokers with administrative tasks.

Skills

Strong communication skills

Proficiency in Microsoft Office

Excellent organisation and time management

Education

Experience in Mortgage Broker Admin or Loan Processing

Job description

Lendi Group is a market-leading digital platform business focused on revolutionising the entire property journey. It operates Lendi – Australia’s original digital mortgage brand – and the iconic Aussie franchise.

Powered by an advanced AI proprietary platform, a national network of 1,300 brokers, 230 retail stores, a team of experienced buyer’s agents, integrated property search and conveyancing, Aussie supports customers at every step to find, buy and own with more confidence than ever. Lendi Group’s loan book is more than $100b and it was named Australia’s Aggregator of the Year for 2024.

Why Join Us?

• Innovation at Our Core– We challenge the status quo and push boundaries to create better solutions.
• Work with the Best– Collaborate with some of the brightest minds in fintech, financial services, and strategy.
• Make an Impact – Contribute to meaningful projects that shape our business and the future of property finance.
• Grow & Evolve – Develop your skills and advance your career in a fast-moving, purpose-driven environment.

Job Description

Join our Broker Admin Support Team, where you'll play a vital role in providing exceptional administrative assistance to our Brokers, ensuring seamless coordination with clients, brokers, and our Client Solutions team. As a key member, you'll manage critical support tasks for closing or settling deals, emphasizing efficiency and meticulous attention to detail. Be part of our journey to revolutionize the lending industry and positively impact people's lives.

What you will be doing:

• Data Entry and Processing: Accurately input loan applications, borrower information, and relevant data into the system, ensuring the integrity of our records with meticulous attention to detail and precision.
• Document Management: Managing crucial loan documents is foundational to our operations. You'll organize, scan, file, and retrieve these documents in strict adherence to established procedures and regulatory requirements.
• Customer Communication: Engage with borrowers, internal stakeholders, and external partners to facilitate the loan application process, address inquiries, and uphold positive interactions.
• Administrative Support: Help keep things running smoothly by assisting Australian Brokers and stakeholders with tasks like scheduling appointments, coordinating meetings and preparing reports. You'll also provide general administrative support, including keeping an eye on emails for important actions and keeping everyone updated on application statuses.
• Appointment and Meeting Management: Oversee appointments and meetings for Australian businesses while maintaining accurate and up-to-date records of all loan applications and related documentation.
• Ad hoc tasks: May involve occasional monitoring and management of social media accounts, with the flexibility to respond to queries from clients and stakeholders as needed, to support a cohesive working environment. Additionally, it encompasses other ad hoc tasks as assigned.

Qualifications

• At least 1 year of experience in:
  • Mortgage Broker Admin
  • Real Estate VA
  • Loan Processing or Financial Services (e.g. lending, banking, credit, or compliance)
• Strong communication skills, both written and verbal; you’ll be dealing with clients and stakeholders.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent organisation and time management skills.
• Ability to work independently and within a team.
• Experience with Australian mortgage processes or supporting AU-based clients is highly preferred.
• Must be currently residing in the Greater Manila Area (Metro Manila + neighbouring provinces).
• Successful candidates must have a stable postpaid internet connection and a quiet, dedicated workspace at home with appropriate furniture (desk and office chair).

Additional Information

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer‑first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture.
• We offer a hybrid working arrangement designed to support work‑life balance while fostering meaningful connection and collaboration, with a requirement to work from our Makati office at least once a month.
• A holistic wellbeing program offering 24/7 support to enable our team to thrive at home and work.
• Comprehensive HMO coverage for you and one free dependent, along with life insurance starting from Day 1.
• Access to 25 days of leave, made up of 20 vacation days and 5 sick days.
• Monthly internet subsidy to help you stay productive at home.
• Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
• Access to all government‑mandated benefits, including SSS, PhilHealth, and Pag‑IBIG.

Our culture is guided by our three core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. These values are part of our DNA—helping us attract, engage, and grow the right talent while building best‑in‑class products. Together with our principles, they guide how we collaborate, support one another, and make decisions to drive progress with purpose.

We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.

This is an opportunity to shape the future of a fast‑growing, purpose‑driven company that’s transforming the homeownership journey.