Monday.com Functional Administrator - 1705699

People Work Smart Services Philippines Inc; Central Luzon; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

HMO benefits for you and up to 2depend

Job summary

People Work Smart Services Philippines Inc is hiring a Monday.com Administrator to configure, maintain and improve our Monday.com platform, including CRM and Service, so that our sales, account management, onboarding, billing, contract and ticketing processes run smoothly.

You’ll translate business requirements into Monday.com configurations, keep data accurate and consistent, maintain dashboards for the leadership team, and train users across the Philippines, ANZ and the UK.

Qualifications

• Experience administering and configuring Monday.com (CRM/Service)
• Strong skills with boards, forms, dashboards, permissions and native automations
• Ability to translate business requirements into clear workflows
• Strong data discipline, including validation and reporting
• Experience training users and documenting processes
• Excellent written and spoken English across teams in the Philippines, ANZ and the UK
• 3+ years of platform administration experience is highly regarded
• Monday.com certification is highly regarded
• Familiarity with finance, billing, HR or payroll processes is highly regarded
• Experience in outsourcing, BPO, staffing or professional services is highly regarded
• Willingness to work in a morning shift
• Must be willing to work onsite in Clark Global City, Pampanga

Responsibilities

• Platform Administration: configure and maintain boards, columns, views, forms, dashboards and automations; manage users, permissions and licenses; maintain data structures and data quality across clients and contracts.
• Business Processes & Workflows: translate requirements into Monday.com configurations; improve workflows for sales, account management, onboarding, offboarding, billing triggers, contract management and ticketing; test and document changes with owner approvals.
• Reporting & Data: maintain dashboards and reports for leadership and KPIs; define fields and data ownership; investigate data issues and coordinate resolution with Engineering.
• User Support & Adoption: provide first-line support for Monday.com users; create user guides and SOPs; train new starters and teams; monitor adoption and gather feedback.
• Governance & Coordination: maintain configuration records, change logs and access reviews; follow data protection and audit controls; monitor usage, licenses and costs; coordinate with Engineering and Finance on integrations and ERP/Xero activities.

Skills

Monday.com administration

Workflow automation

Data governance

English communication

Tools

Monday.com

ERP systems

Job description

Be Part of Our Next Chapter of Growth and Success!

We’re entering our next stage of growth, strengthening the systems that run our operations, and building a workplace culture that values ownership, data discipline and continuous improvement.

We’re hiring a Monday.com Administrator to configure, maintain and improve our Monday.com platform, including CRM and Service, so that our sales, account management, onboarding, billing, contract and ticketing processes run smoothly.

You’ll turn business requirements into clear, workable processes and Monday.com configurations, keep data accurate and consistent, maintain the dashboards our leadership team relies on, and support and train users across the business.

You’ll work with teams across the Philippines, ANZ and the UK, coordinating with Engineering, Finance and process owners to keep the platform reliable, well governed and widely adopted.

What You’ll Be Doing

As a Monday.com Administrator, you’ll support the business across platform administration, business processes and workflows, reporting and data, user support and adoption, and governance and coordination.

Platform Administration

• Configure and maintain boards, columns, views, forms, dashboards and native automations across Monday.com CRM and Service
• Manage users, permissions and licenses in line with approved access requirements
• Maintain consistent data structures and data quality across clients, contacts, team members, contracts and tickets

Business Processes & Workflows

• Work with teams to understand requirements and translate them into Monday.com configurations
• Improve workflows for sales, account management, onboarding, offboarding, billing triggers, contract management and ticketing
• Test and document changes before release, with approval from the relevant process owners
• Identify requirements that need engineering support and coordinate functional testing

Reporting & Data

• Maintain dashboards and reports for the executive leadership team, the weekly executive update and account management KPIs
• Work with business owners to define required fields, reporting measures and data ownership
• Investigate data issues and coordinate resolution with users and Engineering

User Support & Adoption

• Act as first-line support for Monday.com users and coordinate the internal ticketing pilot
• Create user guides and SOPs, and train new starters and existing teams
• Monitor adoption, gather feedback and recommend improvements

Governance & Coordination

• Maintain configuration records, change logs and access reviews
• Follow risk and compliance requirements for access, data protection and audit controls
• Monitor platform usage, licenses and costs
• Work with Engineering to support connected systems and resolve integration issues
• Where experienced, assist Finance with ERP and Xero administration and migration activities under Finance’s direction

What We’re Looking For

• Demonstrated experience administering and configuring Monday.com, ideally including CRM or Service
• Strong practical skills in boards, forms, dashboards, permissions and native automations
• Ability to translate business requirements into clear, workable processes
• Strong data discipline, including validation, deduplication and reporting
• Experience supporting users, documenting processes and delivering training
• Clear written and spoken English, with confidence working across teams in the Philippines, ANZ and the UK
• Three or more years of relevant platform administration experience is highly regarded
• Monday.com certification is highly regarded
• Understanding of finance, billing, HR or payroll processes is highly regarded
• Experience in outsourcing, BPO, staffing or professional services is highly regarded
• Familiarity with AI tools used in business workflows is highly regarded
• Willingness to work in a morning shift
• Must be willing to work onsite in Clark Global City, Pampanga

Why You’ll Love Working With Us

• Competitive salary and benefits
• A company that’s growing with stability, vision and momentum
• Fun, supportive and collaborative culture
• Great clients you’ll actually enjoy working with
• Clear focus on work-life balance
• Real career growth opportunities as the business expands
• Get covered from Day 1 with HMO benefits for you and up to 2 dependents

If you’re a Monday.com specialist who enjoys turning business needs into well-built workflows and helping teams get the most from their tools, we’d love to hear from you.