Mobile Technician (ASC)

CARLCARE SERVICE PH INC.; Cebu City; On-site; PHP 268,000 - 357,000; Full time

Job summary

CARLCARE SERVICE PH INC. in Cebu City seeks a capable technical support agent to troubleshoot mobile phones and assist customers with inquiries.

You will handle basic repairs, manage inventory, orders, returns, and documentation, while maintaining clear communication and professional service.

Qualifications

• Bachelor’s degree or equivalent is required.
• Experience in a similar role is required.
• NCII or related certification is a plus.
• Computer literate; familiar with inventory systems.
• Organized, flexible, and able to work independently.

Responsibilities

• Provide technical support and basic repairs.
• Assist customers and resolve inquiries/complaints.
• Manage inventory, records, and documentation.
• Handle orders, returns, and service requests.

Skills

Troubleshooting

Customer service

CRM/ticketing

Inventory systems

Multitasking

Communication

Education

Bachelor’s degree or equivalent

Tools

CRM software

Job description

Key Skills:

• Troubleshoot and repair mobile phones (hardware/software)
• Handle customer concerns clearly and professionally
• Basic CRM/ticketing and inventory system knowledge
• Strong multitasking, time management, and attention to detailGood problem-solving and adaptability
• Team player with good communication skills

Responsibilities:

• Provide technical support and basic repairs
• Assist customers and resolve inquiries/complaints
• Manage inventory, records, and documentation
• Handle orders, returns, and service requests

Requirements:

• Bachelor’s degree or equivalent
• Experience in a similar role is required
• With NCII (or related certification) is a plus
• Computer literate; familiar with inventory systems
• Organized, flexible, and able to work independently