Mobile Service Quality Lead — Elevate Customer Experience

Globe Telecom, Inc.; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Globe Telecom, Inc. is seeking a Service Quality Manager for Mobile services in Manila. This role involves leading the management of service quality by monitoring network performance and identifying degradation drivers. The ideal candidate will work cross-functionally with Operations, Engineering, and B2B teams to improve customer experience as well as NPS. If you are passionate about making a difference in telecommunications, explore this opportunity with Globe Telecom.

Qualifications

• Experience in analyzing mobile service performance trends.
• Ability to investigate coverage gaps and LTE migration.
• Strong coordination skills with Operations and Engineering teams.

Responsibilities

• Lead service quality management for mobile services.
• Monitor network performance and identify degradation drivers.
• Provide insights on customer experience and NPS drivers.

Skills

Network performance analysis

Cross-functional collaboration

Customer experience improvement

Job description

Globe Telecom, Inc. is seeking a Service Quality Manager for Mobile services in Manila. This role involves leading the management of service quality by monitoring network performance and identifying degradation drivers. The ideal candidate will work cross-functionally with Operations, Engineering, and B2B teams to improve customer experience as well as NPS. If you are passionate about making a difference in telecommunications, explore this opportunity with Globe Telecom.