Mobile Data Service Assurance Lead

Globe Telecom; Makati; On-site; PHP 781,200 - 1,116,000; Full time

Job summary

Globe Telecom is seeking an E2E Manager for Mobile Data Services in Makati. This role involves managing service quality, handling service incidents, and optimizing customer experience. The ideal candidate will monitor performance dashboards and collaborate with various teams to resolve service issues. Key responsibilities include analyzing service quality breaches, maintaining communication with Business teams during incidents, and presenting service performance to senior management. Globe Telecom promotes equal opportunity and a discrimination-free workplace.

Responsibilities

• Act as SPOC for service issues and complaints.
• Manage Enterprise Service Performance Dashboard.
• Communicate critical incidents to Business teams.
• Continuously improve service level metrics.
• Conduct regular Service testing of existing services.

Job description

Globe Telecom is seeking an E2E Manager for Mobile Data Services in Makati. This role involves managing service quality, handling service incidents, and optimizing customer experience. The ideal candidate will monitor performance dashboards and collaborate with various teams to resolve service issues. Key responsibilities include analyzing service quality breaches, maintaining communication with Business teams during incidents, and presenting service performance to senior management. Globe Telecom promotes equal opportunity and a discrimination-free workplace.