Service Quality Manager - Mobile

Globe Telecom, Inc.; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Globe Telecom, Inc. is seeking a Service Quality Manager for Mobile services in Manila. This role involves leading the management of service quality by monitoring network performance and identifying degradation drivers. The ideal candidate will work cross-functionally with Operations, Engineering, and B2B teams to improve customer experience as well as NPS. If you are passionate about making a difference in telecommunications, explore this opportunity with Globe Telecom.

Qualifications

• Experience in analyzing mobile service performance trends.
• Ability to investigate coverage gaps and LTE migration.
• Strong coordination skills with Operations and Engineering teams.

Responsibilities

• Lead service quality management for mobile services.
• Monitor network performance and identify degradation drivers.
• Provide insights on customer experience and NPS drivers.

Skills

Network performance analysis

Cross-functional collaboration

Customer experience improvement

Job description

## Service Quality Manager - MobileApplylocations: 14F The Globe Towertime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R0000020087At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.## **Job Description**Leads service quality management for Mobile services by monitoring network performance, identifying degradation drivers, and driving cross-functional actions to improve customer experience and NPS for B2B customers.• Analyze mobile service performance trends and detect early signs of degradation • Investigate drivers such as coverage gaps, non-LTE users, and indoor experience issues • Recommend and track solutions (e.g., LTE migration, IBS, interference clearing) • Coordinate with Operations, Engineering, and B2B teams to resolve issues • Provide insights on customer experience and NPS drivers • Prepare service quality reports and leadership updates**Equal Opportunity Employer** Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed hereMake Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.