MIS Analyst | Manila

Ubiquity; Metro Manila; On-site; PHP 500,000 - 750,000; Full time

Job summary

Ubiquity is seeking a MIS Analyst to drive data-informed decisions across Contact Center operations. You will build and maintain dashboards and reports, ensure data integrity, and collaborate with leaders to deliver insights that impact performance metrics.

The role requires strong Excel, SQL, and visualization skills, with experience automating reports and communicating findings to senior stakeholders. A proactive, adaptable mindset is valued.

Qualifications

• Experience in data analysis and preparation with large data sets.
• Proficient in extracting data from CMS and reporting platforms.
• Ability to develop dashboards and understandable reports with visuals.

Responsibilities

• Develop and distribute Contact Center reporting.
• Modify and update scorecards, dashboards, and productivity reports.
• Ensure data integrity and accuracy of reporting requirements.
• Collaborate with Workforce, Site, and Sales leaders to refine reports.
• Analyze data to support business recommendations and performance metrics.
• Lead data visualization efforts to enable data-driven decision making.
• Manage end-to-end lifecycle of dashboards and reports.

Skills

Data analysis

Reporting

Communication

Cross-functional collaboration

Storytelling with data

Tools

Excel

SQL

Power BI

Tableau

Qlik

VBA/macros

Job description

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As anMIS Analyst, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You’ll Do:

• Develop and distribute Contact Center reporting.

• Modify, revise, and update scorecards, dashboards, Aux/productivity, and other operational needed reports.

• Responsible for data integrity and accuracy of all reporting requirements.

• Works with Workforce leaders, Senior Site managers, and Sales leaders to create new or modify existing reporting.

• Analyses data to ensure integrity and structures data to help support or provide business recommendations i.e. Performance Metrics

• Responsible for collecting and analysing large amounts of data to enable visualization, insights, and data-driven decision-making insights.

• End-to-end lifecycle management and maintenance of Dashboards and reports

• Communicate effectively during the development phase for tool/report implementation.

• Conduct and lead UAT, troubleshooting, and Resolution for database and reporting tool implementation

• Maintaining and updating trackers for ongoing programs & projects

• Assisting in automating reports by designing macros

• Implementation and management of cross-functional performance indicators (KPI- s) to deliver related insights, seeking to drive significant impact and value enabled through data-driven decisions across the business.

• Improve the data availability by being the liaison between cross-functional teams.

• Partner with the application/delivery team on developing reports/ dashboards to feed into daily, weekly, monthly, quarterly, and annual KPI and other dashboards.

• Leverage data and information structure to ensure a single source of information.

What We’re Looking For:

• 1-3 years of experience with data analysis and preparation, including experience with large data sets

• Experience in extracting data from CMS and other reporting platforms

• Strong data analytics and report creation of reports

• Experience in automating task/reports that are manual to reduce cycle time and defects.

• Proficient user of Excel, SQL and understanding call center statistics a must.

• Knowledge in VBA, macros, linked data, pivot chart tools, design tools, Google sheets

• Experience in developing dashboards and understandable reports and useful visualization.

• Strong business and collaboration skills and responsiveness to service needs and operational demands.

• Utilization of data discovery tools such as Microsoft Power BI (preferred), Qlik, Tableau etc.

• Advanced Excel covering Power Pivot and Macros.

• SQL queries for troubleshooting data.

• Ability to tell a story with data and drive data literacy.

• Ability to build good relationships and work cross-functionally.

• High-functioning communication skills (both verbal and written); ability to interface with senior leadership.

• Creative/Innovative thinking

• Flexible schedule and excellent attendance record

• Should be amenable to working on different schedules (i.e. Day Shift, Mid Shift, Night Shift)

Why Join Us?

Head:Access to career development programs that help you grow professionally and personally.

Heart:Be part of a people-first culture that values your contributions and supports your aspirations.

Hustle:Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.

At Ubiquity, we’re more than a workplace—we’re a community that’s invested in your success. If you’re ready to make an impact and grow with us.