Mid-Office Onboarding Specialist (Night Shift)

Manulife/John Hancock; Manila; Hybrid; PHP 700,000 - 1,200,000; Full time

Job summary

Manulife/John Hancock is seeking a Middle Office Onboarding Specialist to lead end-to-end onboarding and implementation for fund and retirement products. The role involves account setup, documentation, data validation, and collaboration with multiple partners, ensuring regulatory compliance.

The candidate will enhance processes, manage complex cases, and drive automation to build scalable operating models across platforms, with night shift flexibility and occasional on-site requirements in the

Qualifications

• Bachelor’s degree in Business, Finance, Accounting, Economics or related field.
• 3-5 years experience in Onboarding, Middle office, or Investment Operations.
• Knowledge of fund onboarding, 401k/defined contribution, or trade lifecycle.

Responsibilities

• Perform end-to-end onboarding and implementation activities.
• Coordinate with internal teams, clients, and external partners for account setup and documentation.
• Ensure compliance with KYC/AML and regulatory requirements.
• Manage documentation, onboarding workflows, and client communications.
• Execute system setup and validate data integrity across platforms.
• Analyze datasets, reconcile discrepancies, and support data conversions.
• Identify operational issues and implement process improvements.
• Handle escalations and manage complex, high-priority cases.
• Drive continuous improvement, new tools adoption, utilize AI and automation solutions to optimize workflows, reduce manual intervention, and support the development of scalable, efficient operating models.

Skills

Onboarding

Middle office

Data analysis

Stakeholder mgmt

Regulatory compliance

Education

Bachelor’s degree in Business/Finance/Economics

Tools

MS Excel

Power BI

Power Apps

Bloomberg

Aladdin

SimCorp

Job description

Manulife/John Hancock is seeking a Middle Office Onboarding Specialist to lead end-to-end onboarding and implementation for fund and retirement products. The role involves account setup, documentation, data validation, and collaboration with multiple partners, ensuring regulatory compliance.

The candidate will enhance processes, manage complex cases, and drive automation to build scalable operating models across platforms, with night shift flexibility and occasional on-site requirements in the