Mid-Level Collections Analyst: Client Negotiations & Data

Comrise; Taguig; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

Comrise is seeking a Collections/Credit Control professional in Metro Manila to manage B2B debt recovery. The role requires engaging English-speaking clients via phone and email, analyzing financial data, and applying defined processes to determine actions.

You will record interactions in Oracle Advanced Collections and work with cross-functional teams to meet SLA targets. The ideal candidate will handle negotiations, prioritize shifting workloads, and contribute to process improvements while

Qualifications

• Experience in a B2B Collections / Credit Control environment.
• Experience communicating with English-speaking clients.
• Strong written and spoken English fluency.
• Professional articulation and communication skills.
• Excellent customer service across phone and email channels.
• Ability to work under pressure and meet deadlines.
• Proficient in Excel and data interpretation.
• Willing to work mid-shift and/or night shift.

Responsibilities

• Use phone and email to contact clients about outstanding debt issues.
• Decide next actions per client using defined processes and case history.
• Record client communications accurately in Oracle Advanced Collections.
• Investigate and resolve unallocated cash occurrences.
• Negotiate payments and solutions addressing client concerns.
• Safeguard goodwill with internal/external clients through stakeholder management.
• Meet a variety of qualitative and quantitative targets.
• Reprioritize workload to hit changing targets.
• Escalate issues affecting money recovery promptly.
• Ensure tasks meet SLA objectives.
• Suggest improvements to processes within area of influence.
• Understand and apply billing processes and internal controls.
• Regularly liaise with Management and Collections Analysts.

Skills

English communication

Client communication

MS Excel

Negotiation

Collections

Credit control

Customer service

Shift flexibility

Tools

Oracle Advanced Collections

Job description

Comrise is seeking a Collections/Credit Control professional in Metro Manila to manage B2B debt recovery. The role requires engaging English-speaking clients via phone and email, analyzing financial data, and applying defined processes to determine actions.

You will record interactions in Oracle Advanced Collections and work with cross-functional teams to meet SLA targets. The ideal candidate will handle negotiations, prioritize shifting workloads, and contribute to process improvements while