MicroStrategy BI Support Engineer - Optimize & Resolve

Asticom Technology Inc; Mandaluyong; On-site; PHP 650,000 - 950,000; Full time

Job summary

Asticom Technology Inc. seeks an experienced Application Support Engineer with MicroStrategy BI expertise to support and maintain enterprise BI solutions.

You will provide technical application support, troubleshoot issues, monitor BI environments, and ensure stability across development, testing, staging, and production environments. The ideal candidate has a Bachelor's degree and 3–4 years in MicroStrategy BI, hands-on experience administering MicroStrategy environments, and strong analytical

Qualifications

• Bachelor's degree or equivalent required.
• 3–4 years of MicroStrategy BI experience.
• Hands-on experience supporting or administering MicroStrategy BI environments.
• Experience in enterprise BI environments.
• Strong troubleshooting and analytical skills.
• Experience in incident management and problem resolution.

Responsibilities

• Provide technical support and administration for MicroStrategy BI platforms and applications.
• Monitor and maintain stability, performance, and availability of MicroStrategy environments.
• Troubleshoot issues and perform root cause analysis.
• Coordinate with internal technology and support teams to resolve incidents.
• Investigate performance issues and implement corrective actions.
• Support deployments, upgrades, configuration changes, and environment maintenance.
• Assist with migration and deployment of BI solutions across Dev, Test, Staging, and Prod.
• Monitor system performance and identify optimization opportunities.
• Participate in incident, problem, and change management processes.
• Support initiatives involving enhancements, upgrades, migrations, and continuous improvement.

Skills

Troubleshooting

Analytical thinking

Communication

Stakeholder management

Independent work

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

MicroStrategy

Job description

Asticom Technology Inc. seeks an experienced Application Support Engineer with MicroStrategy BI expertise to support and maintain enterprise BI solutions.

You will provide technical application support, troubleshoot issues, monitor BI environments, and ensure stability across development, testing, staging, and production environments. The ideal candidate has a Bachelor's degree and 3–4 years in MicroStrategy BI, hands-on experience administering MicroStrategy environments, and strong analytical