Microsoft Licensing Operations Specialist

Booth & Partners; Makati; On-site; PHP 446,400 - 613,800; Full time

Job summary

A technology services provider in Makati seeks a Microsoft Licensing Operations Specialist. You will ensure accurate completion of quotes and contracts, engage with customers for seamless operations, and maintain high customer satisfaction standards. Candidates should have a commitment to customer service, 2+ years of IT experience, and proficiency in MS Office. Familiarity with Salesforce and SAP is a plus. The role requires flexibility in work schedules to meet demands.

Qualifications

• Minimum of 2 years business experience in IT-related industry.
• Working knowledge of Salesforce and SAP would be an asset.
• Microsoft Licensing knowledge is an asset.

Responsibilities

• Ensure quotes, licensing contracts and orders are completed accurately.
• Provide proactive communication to stakeholders on the status of contracts.
• Responsible for identifying and resolving licensing issues.

Skills

Customer service commitment

Problem-solving

Attention to detail

Proficiency in MS Office

Education

Post-secondary education

Tools

SFDC

SAP

Job description

Microsoft Licensing Operations Specialist

Makati, Philippines | Posted on 09/30/2025

• State/Province National Capital Region (Manila)
• Country Philippines

Job Description

Job Summary:

Providing an exceptional customer experience is at the core of everything you do. The Microsoft Licensing Specialist will provide full end-to-end sales and operational support, including quoting, contract creation, order creation, and management. You will also engage with Microsoft, Sales, and Softchoice customers to create a seamless experience.

Job Responsibilities:

• Highly responsive. Ensure quotes, licensing contracts and orders are completed accurately and in line with established SLA’s
• Provide proactive communication to stakeholders on the status of contracts, quotes and orders
• Ensure customer compliance of contractual and licensing obligations
• Creation, submission, and confirmation of contracts and orders, including the invoicing of Microsoft orders
• Provide timely resolution of purchase order pricing, quoting or contract discrepancies
• Responsible for effectively identifying and resolving licensing issues including educating internal team members and Softchoice customers as necessary
• Foster an environment of continuous improvement.
  
• Actively identify workflow issues that impact our ability to support our customers properly
• Maintain high customer satisfaction scores (NSAT & CSAT) Remain current with any Microsoft Licensing or process changes, both internally and externally
  

Requirements

• Completed post-secondary education preferred
  
• Minimum of 2 years business experience in IT related industry
  
• Working knowledge of SFDC and SAP would be an asset
  
• Proficient in MS Office tools – Outlook, Excel, PowerPoint, Word, TEAMS
  
• High level of commitment to exceptional customer service
  
• Able to problem solve and take ownership of issues and drive to resolution
  
• Works well under pressure and can re-prioritize as needed
  
• High level of attention to detail
  
• Microsoft Licensing knowledge is an asset
  
• Must be amenable to a shifting/flexible work schedules