Microsoft L1 Support Engineer

Dysrupit; Philippines; On-site; PHP 300,000 - 540,000; Full time

Job summary

DysrupIT in the Philippines invites applications for a Microsoft L1 Support Engineer to provide first-line technical support for Microsoft-based platforms and end users. You will handle incidents, service requests, and basic troubleshooting while ensuring timely resolution and excellent user experience.

Join a team that participates in a rotational on-call schedule on weekends and supports users across Microsoft platforms with strong communication and problem-solving skills.

Qualifications

• 2–4 years of experience in IT Support or Service Desk roles
• Hands-on experience supporting Microsoft technologies (Windows OS, Microsoft 365)
• Familiarity with ITSM tools (ServiceNow, Jira or similar)
• Basic networking concepts (LAN/WAN, DNS, VPN)

Responsibilities

• Provide Level 1 support for Microsoft technologies and end-user issues
• Monitor, log, and resolve incidents and service requests through the ticketing system
• Perform initial diagnosis, troubleshooting, and resolution of common technical issues
• Escalate complex issues to L2/L3 with proper documentation
• Support users across Microsoft platforms with minimal business disruption
• Participate in rotational on-call weekend support (approx. once per month)
• Follow incident, change, and service management processes and SLAs
• Maintain documentation of issues, resolutions, and standard procedures
• Communicate issue status and resolution progress to users
• Assist in basic system monitoring and health checks

Skills

Microsoft technologies

First-line support

Customer service

On-call readiness

Tools

ServiceNow

Jira

WindowsOS

Microsoft 365

Job description

Microsoft L1 Support Engineer

Company: DysrupIT | Job Type: Full Time | Location: Philippines

Job Description - Microsoft L1 Support Engineer

JOB SUMMARY:

We are looking for a reliable and customer-focused Microsoft L1 Support Engineer to provide first-line technical support for Microsoft-based platforms and end users. The role involves handling incidents, service requests, and basic troubleshooting while ensuring timely resolution and excellent user experience. The position requires participation in a rotational on-call schedule during weekends (approximately once per month).

JOB RESPONSIBILITIES:

• Provide Level 1 support for Microsoft technologies and end-user issues
• Monitor, log, and resolve incidents and service requests through the ticketing system
• Perform initial diagnosis, troubleshooting, and resolution of common technical issues
• Escalate complex or unresolved issues to L2/L3 support teams with proper documentation
• Support users across Microsoft platforms, ensuring minimal disruption to business operations
• Participate in rotational on-call weekend support (once per month)
• Follow incident, change, and service management processes and SLAs
• Maintain accurate documentation of issues, resolutions, and standard procedures
• Communicate clearly with users regarding issue status and resolution progress
• Assist in basic system monitoring and health checks

JOB QUALIFICATIONS:

• 2–4 years of experience in IT Support or Service Desk roles
• Hands-on experience supporting Microsoft technologies, such as:
• Windows OS (Windows 10/11)
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• M365 Active Directory/Exchange Admin (user account management, password resets, group policies, assign license)
• Familiarity with ITSM tools (e.g., ServiceNow, Jira or similar ticketing systems)
• Basic understanding of networking concepts (LAN/WAN, DNS, VPN)
• Experience working in a structured support environment with SLAs
• Strong communication and customer service skills
• Ability to work independently and prioritize tasks effectively
• Willingness to work on a rotational on-call schedule
• Problem-solving mindset with attention to detail
• Ability to work in a fast-paced support environment