Microsoft Dynamics 365 CRM Developer

Accenture Inc.; Metro Manila; On-site; PHP 480,000 - 960,000; Full time

Job summary

Accenture Inc. in Manila is seeking an Application Developer to design, build, and configure Microsoft Dynamics 365 CRM solutions that meet business requirements and improve customer processes.

You will develop and customize Dynamics 365 CRM, integrate with other systems, configure the Power Platform (Power Automate, Power Apps), and collaborate with stakeholders to define project scope.

Qualifications

• Bachelor's degree in IT, CS, or related field.
• 3+ years of experience with Microsoft Dynamics 365 CRM.
• Experience in CRM modules like Customer Service, Sales, Field Service or Customer Insight Journey.
• Strong understanding of CRM development principles and best practices.
• Experience in customizing and configuring CRM solutions.
• Knowledge of CRM integration with other systems and applications.
• Ability to troubleshoot CRM issues.
• Hands-on experience with the Power Platform (Power Automate, Power Apps).
• Experience with .Net Development and SQL Server familiarity.

Responsibilities

• Assist in the design of software configuration and customization using Microsoft Dynamics 365 CRM to meet business process design and application requirements.
• Expected to perform independently and become an SME.
• Participate actively in team discussions.
• Contribute to providing solutions to work-related problems.
• Develop and customize Microsoft Dynamics 365 CRM applications.
• Integrate CRM applications with other systems and platforms.
• Provide technical support and troubleshooting for CRM applications.
• Collaborate with stakeholders to gather requirements and define project scope.
• Stay updated on the latest CRM technologies and best practices.

Skills

Microsoft Dynamics 365 CRM

Power Platform

.NET Development

SQL Server

CRM integration

Troubleshooting CRM

Education

Bachelor's Degree in Information Technology or Computer Science

Tools

Power Automate

Power Apps

SQL Server

Job description

The work:

As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements using Microsoft Dynamics 365 Customer Relationship Management (CRM). Your typical day will involve developing and implementing CRM solutions to enhance customer relationships and streamline business processes.

Roles & Responsibilities:

• Assist in the design of software configuration and customization using Microsoft Dynamics 365 Customer Relationship Management (CRM) to meet business process design and application requirements.

• Expected to perform independently and become an SME.

• Required active participation/contribution in team discussions.

• Contribute to providing solutions to work-related problems.

• Develop and customize Microsoft Dynamics 365 CRM applications.

• Integrate CRM applications with other systems and platforms.

• Provide technical support and troubleshooting for CRM applications.

• Collaborate with stakeholders to gather requirements and define project scope.

• Stay updated on the latest CRM technologies and best practices.

Priority Skill

Microsoft Dynamics 365 Customer Relationship Management (CRM)

Here’s what you’ll need:

• Bachelor's Degree in Information Technology, Computer Science, or other related fields.

• 3 or more years of experience in Microsoft Dynamics 365 Customer Relationship Management (CRM).

• Experience in CRM modules such as Microsoft Dynamics 365 Customer Service, Microsoft Dynamics 365 Sales, Microsoft Dynamics 365 Field Service or Microsoft Dynamics 365 Customer Insight Journey

• Strong understanding of CRM development principles and best practices.

• Experience in customizing and configuring CRM solutions.

• Knowledge of CRM integration with other systems and applications.

• Ability to troubleshoot and resolve technical issues in CRM applications.

• Hands-on experience with the Power Platform (Power Automate, Power Apps, etc)

• Experience with .Net Development and familiarity with SQL Server

• Flexible to report onsite at any of Manila office locations: Alabang, BGC, Cubao and Mandaluyong City

NOTE: Open demands are subject to change.