Microsoft Cloud Support Analyst

AvePoint; Cebu City; Hybrid; PHP 350,000 - 480,000; Full time

Benefits offered by this job

HMO coverage

Group life insurance

Wellness reimbursement

Paid leaves and compassionate leave

Employee referral program

Job summary

AvePoint is seeking a Technical Support Analyst in the Philippines (Cebu City) to deliver expert support for Microsoft-based solutions. You will work closely with product managers, developers, and account managers to resolve complex issues, share knowledge, and improve customer satisfaction.

The role offers a hybrid setup with nights shifts and on-site days. You will grow technical and leadership skills through ongoing training, collaborate across teams, and contribute to public-facing articles.

Qualifications

• BA/BS Degree in an IT related field (Computer Science majors are preferred,but not required)
• 1 to 5 years of technical software support or help desk experience (preferred)
• Ability to work independently and within a highly collaborative team environment
• Commitment to continuous education and drive to stay up-to-date with the latest technologies
• Strong interest or experience with Microsoft technology stack (including SharePoint, Office 365, Azure, Windows Server, SQL Server, and IIS)
• Work Schedule: Night Shift
• Hybrid Setup - 2 days WFH, 3 days Onsite

Responsibilities

• Product Support: Becoming an expert in our product suite and working hands-on with Microsoft technologies – including SharePoint, Office 365, Azure, SQL Server, Windows Server, and IIS.
• Customer Service: Providing effective resolutions and answers to customer issues and inquiries, becoming a trusted customer advocate.
• Serving as the support contact for customers – regularly connecting via phone, email, and remote sessions.
• Analyzing complex issues by reviewing product-specific logs and utilizing root cause analysis skills.
• Overseeing interdepartmental collaboration to help ensure prompt delivery of customer requests.
• Contributing to public-facing articles based on found issues in our software.
• Learning about our technology – including release updates and new products – through on-the-job training and education.

Skills

Customer service

Troubleshooting

Technical support

Team player

Problem solving

Communication skills

Education

BA/BS Degree in IT-related field

Tools

SharePoint

Office 365

Azure

SQL Server

Windows Server

IIS

Job description

AvePoint is seeking a Technical Support Analyst in the Philippines (Cebu City) to deliver expert support for Microsoft-based solutions. You will work closely with product managers, developers, and account managers to resolve complex issues, share knowledge, and improve customer satisfaction.

The role offers a hybrid setup with nights shifts and on-site days. You will grow technical and leadership skills through ongoing training, collaborate across teams, and contribute to public-facing articles.