Hybrid Tech Support Analyst: Microsoft Stack Expert

AvePoint; Philippines; Hybrid; PHP 279,000 - 502,000; Full time

Benefits offered by this job

HMO coverage from day 1 (plus 2 depend

Group life insurance

Wellness Reimbursement Program

Paid annual and sick leaves

Employee Referral Bonus Program

Hybrid Working Arrangement

Job summary

AvePoint is hiring a Technical Support Analyst in the Philippines to deliver expert solutions for enterprise customers. You will resolve technical issues across our software suite and work with cross-functional teams including developers and product managers.

Responsibilities include product support, customer service, and collaboration with internal teams to ensure timely responses. The role offers shifts (days, mid, night) and a hybrid setup with 2 days WFH.

Qualifications

• BA/BS degree in IT-related field required.
• 1–5 years of technical software support or help desk experience preferred.
• Strong problem-solving and customer-service skills.
• Willingness to work shifts and in a hybrid setup.

Responsibilities

• Product Support: Become an expert in the product suite and work hands-on with Microsoft technologies including SharePoint, Office 365, Azure, SQL Server, Windows Server, and IIS.
• Customer Service: Use product knowledge to deliver effective resolutions and answers to issues and inquiries.
• Serving as the support contact for customers via phone, email, and remote sessions.
• Analyzing complex issues by reviewing logs and performing root-cause analysis.
• Overseeing interdepartmental collaboration to ensure prompt delivery of requests.
• Contributing to public-facing articles based on found issues in the software.
• Learning about our technology through on-the-job training and updates.

Skills

Problem solving

Customer service

Team collaboration

Communication

Education

BA/BS in IT-related field

Tools

Microsoft technologies

SharePoint

Office 365

Azure

SQL Server

Windows Server

IIS

Job description

AvePoint is hiring a Technical Support Analyst in the Philippines to deliver expert solutions for enterprise customers. You will resolve technical issues across our software suite and work with cross-functional teams including developers and product managers.

Responsibilities include product support, customer service, and collaboration with internal teams to ensure timely responses. The role offers shifts (days, mid, night) and a hybrid setup with 2 days WFH.