Microsoft 365 Adoption & Customer Success Lead

Beyondsoft; Metro Manila; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

Beyondsoft currently seeks a Customer Success professional to support flagship Philippines-based customers as a strategic partner for Microsoft solutions adoption and measurable value realization. The role blends business insight, field engagement, program execution, and governance to accelerate adoption and long-term success.

The successful candidate will drive usage of Microsoft 365 workloads and collaborate with diverse stakeholders, enabling retention, growth, and renewal in a hybrid

Qualifications

• 5–7 years of experience in Customer Success, PM, Consulting, or Tech Account Management.
• Proven experience driving adoption programs for cloud/enterprise tech.
• Strong field engagement, discovery, and user insight gathering.
• Ability to plan and execute complex multi-stakeholder projects.
• Risk identification, mitigation, and issue escalation.
• Excellent communication, presentation and relationship-building.
• Familiarity with Microsoft cloud technologies (M365, Azure) is an advantage.

Responsibilities

• Empower customers to confidently use Microsoft solutions in daily operations by simplifying technology, strengthening digital capability, and ensuring tools deliver clear value for their teams.
• Translate on‑ground customer insights into actionable plans by shaping tailored training, support motions, and rollout strategies that enhance adoption and smooth deployment.
• Drive Microsoft 365 usage and enthusiasm across priority workloads—including Microsoft Teams, Exchange Online/Outlook, OneDrive, and SharePoint Online—through high‑impact engagement initiatives such as excitement days, champions programs, and persona‑based activation.

Skills

Customer Success

Program Management

Consulting

Technical AM

Cloud Adoption

Field Engagement

Stakeholder Management

Communication

M365/Azure familiarity

Job description

Beyondsoft currently seeks a Customer Success professional to support flagship Philippines-based customers as a strategic partner for Microsoft solutions adoption and measurable value realization. The role blends business insight, field engagement, program execution, and governance to accelerate adoption and long-term success.

The successful candidate will drive usage of Microsoft 365 workloads and collaborate with diverse stakeholders, enabling retention, growth, and renewal in a hybrid