Micro Account Officer

Malayan Savings Bank; Cebu City; On-site; PHP 279,000 - 502,000; Full time

Job summary

Malayan Savings Bank is seeking an Account Officer – Microfinance in Cebu City, Philippines. The role focuses on achieving loan booking targets, processing applications, maintaining portfolio quality, and supporting collections.

Supervises Field Credit Associates (FCAs) to ensure marketing, service, and collection performance. The position involves hands-on loan processing, KYC validation, field visits to verify operations, and collaboration with the team to manage delinquent accounts and

Responsibilities

• Achieve assigned loan booking and portfolio growth targets.
• Assist walk-in clients and prospective borrowers with product inquiries and loan applications.
• Conduct product orientations and marketing activities within and outside bank premises.
• Develop and implement effective marketing strategies to expand the branch's client base.

Job description

The Account Officer – Microfinance is responsible for achieving branch loan booking targets, managing loan application processing, maintaining portfolio quality, and supporting collection activities. The role also supervises Field Credit Associates (FCAs) to ensure effective marketing, customer service, and collection performance.

Key Responsibilities

Business Development and Marketing

• Achieve assigned loan booking and portfolio growth targets
• Assist walk-in clients and prospective borrowers with product inquiries and loan applications
• Conduct product orientations and marketing activities within and outside bank premises
• Develop and implement effective marketing strategies to expand the branch's client base and generate quality loan leads

Loan Processing and Credit Evaluation

• Process and evaluate loan applications in accordance with bank policies and procedure
• Gather, review, scan, and upload client documents and requirement
• Conduct Know Your Customer (KYC) validation for new and repeat loan applicant
• Perform field visits to verify business operations, inventory, and client information
• Analyze borrower capacity and creditworthiness and provide recommendations for approval
• Coordinate loan booking and release activities to ensure timely processing

Portfolio Management and Collections

• Monitor loan portfolio quality and ensure compliance with the Bank's Portfolio at Risk (PAR) targets
• Discuss payment arrangements and collection strategies with clients
• Coordinate collection arrangements and endorse delinquent accounts to the appropriate remedial unit when necessary
• Support collection efforts through client visits and follow-up activities

Team Supervision and Performance Management

• Supervise and monitor the activities of Field Credit Associates (FCAs) in marketing, collections, and client servicing
• Review and validate collections handled by FCAs
• Ensure timely and efficient delivery of customer service
• Address operational issues and provide guidance to team members
• Evaluate FCA performance and recommend developmental actions to improve productivity and effectiveness

Reporting and Administrative Support

• Prepare and submit required microfinance and portfolio reports
• Maintain accurate client records and documentation
• Perform other duties and responsibilities as assigned by management