Merchant Growth Manager, E‑Commerce (Philippines)

ByteDance; Philippines; On-site; PHP 1,000,000 - 1,600,000; Full time

Job summary

ByteDance in the Philippines is seeking a Merchant Growth/Account Manager to help FMCG brands succeed on our marketplace by guiding store setup, performance optimization, and campaign execution. This role focuses on acquiring and supporting merchants to drive growth, while delivering excellent customer experience and top-tier service.

You will build lasting relationships with merchants, drive growth through campaigns, and contribute to a seamless seller experience on our platform.

Qualifications

• Bachelor’s Degree or equivalent practical experience.
• 3+ years of experience with E-Commerce industry.
• Familiar with FMCG Brands.
• Having Food & Beverages / Groceries category exposure would be a plus.

Responsibilities

• Acquire and incubate brands, principals and big merchants that contribute large GMV share.
• Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality.
• Discover new collaborative opportunity fit into merchants' short-term and long-term development plan and build JBPs.
• Maintain service quality provided by seller - low cancelation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction.
• Manage merchants by leveraging scalable incubation and management programs and tools.

Education

Bachelor’s Degree or equivalent practical experience

Job description

ByteDance in the Philippines is seeking a Merchant Growth/Account Manager to help FMCG brands succeed on our marketplace by guiding store setup, performance optimization, and campaign execution. This role focuses on acquiring and supporting merchants to drive growth, while delivering excellent customer experience and top-tier service.

You will build lasting relationships with merchants, drive growth through campaigns, and contribute to a seamless seller experience on our platform.