Account Manager, FMCG, Groceries (Philippines E-Commerce)

ByteDance; Philippines; On-site; PHP 1,000,000 - 1,600,000; Full time

Job summary

ByteDance in the Philippines is seeking a Merchant Growth/Account Manager to help FMCG brands succeed on our marketplace by guiding store setup, performance optimization, and campaign execution. This role focuses on acquiring and supporting merchants to drive growth, while delivering excellent customer experience and top-tier service.

You will build lasting relationships with merchants, drive growth through campaigns, and contribute to a seamless seller experience on our platform.

Qualifications

• Bachelor’s Degree or equivalent practical experience.
• 3+ years of experience with E-Commerce industry.
• Familiar with FMCG Brands.
• Having Food & Beverages / Groceries category exposure would be a plus.

Responsibilities

• Acquire and incubate brands, principals and big merchants that contribute large GMV share.
• Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality.
• Discover new collaborative opportunity fit into merchants' short-term and long-term development plan and build JBPs.
• Maintain service quality provided by seller - low cancelation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction.
• Manage merchants by leveraging scalable incubation and management programs and tools.

Education

Bachelor’s Degree or equivalent practical experience

Job description

Responsibilities

About the team This team helps FMCG Grocery marketplace sellers and brands succeed by guiding them through store setup, performance optimization, and campaign execution. We provide strategic insights, foster influencer collaborations, and ensure brands thrive on the platform. If you're results-driven, enjoy building relationships, and want to be part of an innovative team,

In this role you will be responsible in delivering impact on the growth of merchants, by acquiring, and helping the sellers to succeed on platform, as well as delivering best customer experience by providing best service.

Responsibilities

• Acquire and incubate brands, principals and big merchants that contribute large GMV share
• Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality
• Discover new collaborative opportunity fit into merchants' short-term and long-term development plan and build JBPs
• Maintain service quality provided by seller - low cancelation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction
• Manage merchants by leveraging scalable incubation and management programs and tools

Qualifications

Minimum Qualifications

• Bachelor’s Degree or equivalent practical experience
• 3+ years of experience with E-Commerce industry
• Familiar with FMCG Brands
• Having Food & Beverages / Groceries category exposure would be a plus

Preferred Qualifications

• Direct experience/working relationship with seller from relevant industries
• Experience with selling through content/live - streaming

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.