Merchant Acquisition

Synctalents International Corporation; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading e-commerce platform is seeking a Merchant Acquisition Executive in Manila. Responsibilities include engaging with inactive sellers, addressing their concerns, and facilitating their return to selling on the platform. The ideal candidate should have 1–3 years in telesales or customer engagement, strong communication skills, and proficiency in MS Excel and CRM tools.

Qualifications

• 1–3 years of experience in telesales, merchant acquisition, or customer engagement.
• E-commerce experience is a plus.
• Excellent communication in English/local language.

Responsibilities

• Make outbound calls to sellers who are inactive on the platform.
• Explain benefits of reactivating their accounts.
• Identify and provide solutions to sellers' concerns.
• Maintain accurate records of calls and merchant feedback.
• Achieve targets for seller reactivation.
• Coordinate with internal teams for smooth seller experience.

Skills

Communication skills

Negotiation skills

Problem-solving abilities

Goal-oriented

Proficient in MS Excel

Familiarity with CRM tools

Education

College level (business or marketing preferred)

Job description

We are looking for a motivated and persuasive Merchant Acquisition Executive to join our team. Your main responsibility will be to reach out to existing or inactive sellers, understand their challenges, and convince them to rejoin and actively sell on our platform. You will play a key role in strengthening our seller network and driving business growth.

Key Responsibilities

1. Make outbound calls to sellers who have stopped selling or are inactive on the platform.
2. Explain the benefits, features, and opportunities of reactivating their accounts.
3. Identify sellers’ concerns and provide effective solutions to bring them back to the platform.
4. Maintain accurate records of calls, follow-ups, and merchant feedback in CRM systems.
5. Achieve daily and monthly targets for seller reactivation and onboarding.
6. Coordinate with internal teams (marketing, operations, support) to ensure smooth seller experience.

Requirements

1. College level (business or marketing preferred).
2. Preferably 1–3 years of experience in telesales, merchant acquisition, or customer engagement (e-commerce experience is a plus).
3. Excellent communication and negotiation skills in [English/local language].
4. Strong convincing and problem-solving abilities.
5. Goal-oriented, energetic, and comfortable working with targets.
6. Proficient in MS Excel and CRM tools.