Mercantile Collections and Administration

WrkPod Inc.; Dumaguete; On-site; PHP 201,000 - 312,000; Full time

Job summary

WrkPod Inc. is seeking a proactive Mercantile Collections and Administration professional in Dumaguete to develop a broad range of debt-collection and administrative skills.

You will handle daily queues, contact debtors, log promises, manage CRM notes, generate letters and invoices, and assist with SOPs and AI/CRM automation.

No heavy debt-collection experience required; we will teach strategies and systems while valuing attitude, reliability, and willingness to learn.

Qualifications

• Fluent English (spoken and written) for Australian business calls.
• Attributes: Teachable, reliable, sound escalation judgment, and comfortable with technology/AI tools.
• Experience (Desirable, not essential): Prior background in debt collection, accounts receivable, call centers, CRMs, or legal administration.

Responsibilities

• Collections: Work daily queues; contact debtors via phone, email, and SMS; negotiate payment arrangements; and log promises to pay.
• Dispute & Legal Handling: Identify disputes, escalate complex cases to Australian management, and prepare legal referral documentation.
• Administration: Manage the general inbox, enter new accounts, update CRM notes, and generate demand letters and invoices.
• Investigations: Pull commercial credit reports, conduct debtor background checks, and record findings.
• Operations Support: Assist with SOP creation, template updates, and testing AI/CRM workflow automations.

Skills

Fluent English

Attention to detail

Tech-savvy

Teachable

Tools

CRM

AI tools

Job description

Job Description

This position would suit someone who may not yet have extensive debt collection experience but wants an opportunity to develop a broad range of professional skills.

You may currently be working as a virtual assistant, customer service representative, accounts receivable officer, administrative assistant, or call-center representative and be looking for an opportunity with greater responsibility and long-term development.

We can teach you our collection strategies, systems, and processes. What is much harder to teach is attitude, reliability, initiative, attention to detail, and a willingness to learn.

We want someone who is comfortable saying: “I haven’t done that before, but show me how and I’ll learn it.”

For the right person, the intention is to develop the position beyond basic administration into a trusted role supporting debt collection operations, clients, systems, automation, and the ongoing growth of BCS.

Job Title

• Mercantile Collections and Administration

Work Schedule

• Day Shift

Job Qualifications/Requirements

• Core Skills: Fluent English (spoken and written) for Australian business calls, strong computer literacy, and high attention to detail.
• Attributes: Teachable, reliable, sound escalation judgment, and comfortable with technology/AI tools.
• Experience (Desirable, not essential): Prior background in debt collection, accounts receivable, call centers, CRMs, or legal administration.

Job Responsibilities

• Collections: Work daily queues; contact debtors via phone, email, and SMS; negotiate payment arrangements; and log promises to pay.
• Dispute & Legal Handling: Identify disputes, escape complex cases to Australian management, and prepare legal referral documentation.
• Administration: Manage the general inbox, enter new accounts, update CRM notes, and generate demand letters and invoices.
• Investigations: Pull commercial credit reports, conduct debtor background checks, and record findings.
• Operations Support: Assist with SOP creation, template updates, and testing AI/CRM workflow automations.