Membership Engagement & Retention Specialist

KQREW Business Management Services OPC; Cebu City; On-site; PHP 223,000 - 290,000; Full time

Job summary

KQREW Business Management Services OPC in Cebu City is seeking a Membership Services Associate to assist members with inquiries, manage records, and support engagement initiatives.

You will help coordinate outreach campaigns and events, provide feedback to improve processes, and work collaboratively with a small team to ensure a positive member experience. This entry-level role suits applicants with 0–2 years of experience who are detail-oriented and customer-focused.

Qualifications

• Diploma in a relevant field.
• 0–2 years of experience.
• Strong communication and interpersonal skills.
• Basic knowledge of database management.
• Detail-oriented and customer-focused.
• Ability to work efficiently in a team environment.

Responsibilities

• Assist members with inquiries related to membership benefits and services.
• Maintain accurate membership records and databases.
• Coordinate member outreach initiatives to enhance retention and engagement.
• Support the development and execution of membership campaigns and events.
• Provide feedback to improve membership processes and overall member experience.

Skills

Strong communication

Interpersonal skills

Database management basics

Education

Diploma in relevant field

Job description

KQREW Business Management Services OPC in Cebu City is seeking a Membership Services Associate to assist members with inquiries, manage records, and support engagement initiatives.

You will help coordinate outreach campaigns and events, provide feedback to improve processes, and work collaboratively with a small team to ensure a positive member experience. This entry-level role suits applicants with 0–2 years of experience who are detail-oriented and customer-focused.