Member Experience Growth Marketing Manager

Optum Philippines; Makati; On-site; PHP 500,000 - 900,000; Full time

Job summary

Optum Philippines seeks a marketing professional to support consumer onboarding, engagement, and communications across multiple channels, aligning with Optum Rx priorities.

The role coordinates with creative, analytics, product, operations, legal teams to plan campaigns, review content, and ensure accessibility and compliance.

Candidates should have 3+ years in marketing or patient engagement, a relevant bachelor’s degree, and strong writing and project coordination skills.

Qualifications

• Bachelor's degree in marketing, communications, business, healthcare administration, or related field.
• 3+ years of experience in marketing, member engagement, patient engagement, marketing communications, lifecycle marketing, CRM, digital marketing, campaign operations, content operations, or related roles.
• Experience supporting communication programs across digital, email, web, direct mail, CRM, print, or related channels.
• Collaborative partner with cross-functional teams including creative, content, analytics, product, operations, and legal.
• Proven project coordination and organizational skills with ability to manage multiple tasks and timelines.
• Strong writing, editing, proofreading, and communication skills with attention to clarity, accuracy, accessibility, brand voice, and compliance.

Responsibilities

• Support onboarding, education, engagement, and experience marketing initiatives across assigned audiences and Optum Rx priorities.
• Assist with development and execution of lifecycle communications and self-service adoption materials.
• Coordinate multi-channel engagement deliverables with content, marketing operations, analytics, product, ops, legal, privacy, and channel teams.
• Support planning, briefing, content reviews, approvals, QA, accessibility checks, and launch readiness.
• Help ensure communications clearly explain actions and pathways for members and patients to access services and realize value from Optum Rx.

Skills

Marketing communications

CRM

Digital marketing

Campaign operations

Content operations

Writing/editing

Education

Bachelor's degree in marketing, communications, business, healthcare administration, or related field

Tools

CRM platforms

Adobe tools

Marketing automation

Analytics dashboards

AI-assisted workflows

Project management tools

Job description

Optum Philippines seeks a marketing professional to support consumer onboarding, engagement, and communications across multiple channels, aligning with Optum Rx priorities.

The role coordinates with creative, analytics, product, operations, legal teams to plan campaigns, review content, and ensure accessibility and compliance.

Candidates should have 3+ years in marketing or patient engagement, a relevant bachelor’s degree, and strong writing and project coordination skills.