Customer Service Representative - Fixed Term Contract

Optum, a UnitedHealth Group Company; Davao City; On-site; PHP 268,000 - 402,000; Full time

Job summary

Optum, a UnitedHealth Group company, seeks a Customer Service representative in Davao City to address inquiries about benefits, eligibility, and claims. You will guide members to suitable plans and providers and assist in selecting the best options for care.

You will schedule appointments or connect customers with internal specialists, and deliver real-time resolutions with prompt, comprehensive follow-up to ensure a high-quality care experience for families, facilities, and health professionals.

Qualifications

• HS/SHS graduate required.
• Excellent communication skills.
• Ability to multi-task in a fast-paced environment.
• Willingness to work onsite in Davao and on shifting schedules.

Responsibilities

• Address customer inquiries and issues by identifying their needs, including questions about benefits, eligibility, and claims.
• Educate customers on consumer-driven health care topics to help them manage their health and well-being and assist in plan selection.
• Act on behalf of customers to assist with appointment scheduling or connect them with internal specialists when needed.
• Provide real-time resolutions or follow up comprehensively and promptly with members.
• Contribute to a high-quality care experience for members, families, facilities, and health professionals.

Skills

Customer service

Good communication

Multi-tasking

onsite in Davao

Education

HS/SHS graduate

Job description

Role and Responsibilities:

• Customer Service: Address customer inquiries and issues by identifying their needs, including questions about benefits, eligibility, and claims.




• Guidance and Education: Educate customers on consumer-driven health care topics to help them manage their health and well-being. Assist in selecting the best benefit plan options and choosing quality care providers.




• Intervention: Act on behalf of customers to assist with appointment scheduling or connect them with internal specialists when needed.




• Resolution: Provide real-time resolutions or follow up comprehensively and promptly with members.




• Impact: Your role is crucial in ensuring our members, families, facilities, and health professionals have confidence in the exceptional care we provide. This is your opportunity to make a meaningful impact every day.

Job Qualifications:

• at least HS/SHS graduate




• Good communication skills




• Ability to multi-task




• Willingness to work onsite in Davao




• Willingness to work on shifting schedules

WHO WE ARE:

• Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.




• UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.




• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.




• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.

• Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.