Member Engagement Advocate - Fixed Term CSR

Optum, a UnitedHealth Group Company; Muntinlupa; On-site; PHP 279,000 - 391,000; Full time

Job summary

Optum, a UnitedHealth Group Company, is seeking a Customer Service role in Alabang to address member inquiries about benefits, eligibility, and claims. You will educate customers on health care options and help select suitable plans, while coordinating appointment scheduling with internal specialists when needed.

The position emphasizes timely resolutions and supporting members, families, facilities, and health professionals to ensure high-quality care every day.

Qualifications

• Fresh college graduate or HS/SHS graduate with BPO experience is acceptable.
• Good communication skills are required.
• Ability to multitask across tasks.
• Willingness to work onsite in Alabang.
• Willingness to work on shifting schedules.

Responsibilities

• Address customer inquiries and issues by identifying their needs, including questions about benefits, eligibility, and claims.
• Educate customers on consumer-driven health care topics to help them manage their health and well-being. Assist in selecting the best benefit plan options and choosing quality care providers.
• Act on behalf of customers to assist with appointment scheduling or connect them with internal specialists when needed.
• Provide real-time resolutions or follow up comprehensively and promptly with members.
• Your role is crucial in ensuring our members, families, facilities, and health professionals have confidence in the exceptional care we provide.

Skills

Good communication skills

Ability to multi-task

Willingness to work onsite in Alabang

Willingness to work on shifting sched

Education

Fresh College Graduate

HS/SHS graduate with BPO experience

Job description

Role and Responsibilities

• Customer Service: Address customer inquiries and issues by identifying their needs, including questions about benefits, eligibility, and claims.

• Guidance and Education: Educate customers on consumer-driven health care topics to help them manage their health and well-being. Assist in selecting the best benefit plan options and choosing quality care providers.

• Intervention: Act on behalf of customers to assist with appointment scheduling or connect them with internal specialists when needed.

• Resolution: Provide real-time resolutions or follow up comprehensively and promptly with members.

• Impact: Your role is crucial in ensuring our members, families, facilities, and health professionals have confidence in the exceptional care we provide. This is your opportunity to make a meaningful impact every day.

Job Qualifications

• Fresh College Graduate

or

• HS/SHS graduate with BPO experience

• Good communication skills

• Ability to multi-task

• Willingness to work onsite in Alabang

• Willingness to work on shifting schedules

WHO WE ARE

• Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.

• UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.

• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.

• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.

• Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.