Medical Technologist

RMC2 Consultancy Corporation; Antipolo; On-site; PHP 246,000 - 335,000; Full time

Job summary

RMC2 Consultancy Corporation is seeking a Customer Service Representative in Antipolo, Philippines to handle patient and client inquiries related to laboratory tests, appointments, and medical services. You will maintain patient confidentiality and verify information while providing accurate guidance.

Ideal candidates communicate clearly in English, are comfortable with a healthcare setting, and can adapt to shifting schedules including weekends and holidays.

Qualifications

• Graduate of BS Medical Technology/Medical Laboratory Science or a related healthcare course
• Good verbal and written English communication skills
• Customer-service oriented and comfortable talking to patients or clients
• Computer literate and familiar with basic applications and systems
• Good listening, problem-solving, and multitasking skills
• Able to work in a fast-paced, target-driven environment
• Willing to work on shifting schedules, weekends, and holidays

Responsibilities

• Handle inbound and outbound calls from patients, clients, or healthcare providers
• Assist with inquiries regarding laboratory tests, appointments, medical services, and procedures
• Provide accurate information while maintaining patient confidentiality
• Verify patient information and insurance or account details
• Schedule, reschedule, or cancel appointments
• Handle customer concerns and resolve issues professionally
• Document every interaction accurately in the system
• Coordinate with laboratories, hospitals, doctors, or other departments when needed
• Escalate complex medical or customer concerns to the appropriate team
• Maintain excellent customer service and meet productivity and quality targets

Skills

English fluency

Customer service

Multitasking

Problem solving

Listening skills

Fast-paced

Shift work

Education

BS Medical Technology

Job description

Duties and Responsibilities

• Handle inbound and outbound calls from patients, clients, or healthcare providers




• Assist with inquiries regarding laboratory tests, appointments, medical services, and procedures




• Provide accurate information while maintaining patient confidentiality




• Verify patient information and insurance or account details




• Schedule, reschedule, or cancel appointments




• Handle customer concerns and resolve issues professionally




• Document every interaction accurately in the system




• Coordinate with laboratories, hospitals, doctors, or other departments when needed




• Escalate complex medical or customer concerns to the appropriate team




• Maintain excellent customer service and meet productivity and quality targets

Qualifications

• Graduate of BS Medical Technology/Medical Laboratory Science or a related healthcare course




• Good verbal and written English communication skills




• Customer-service oriented and comfortable talking to patients or clients




• Computer literate and familiar with basic applications and systems




• Good listening, problem-solving, and multitasking skills




• Able to work in a fast-paced, target-driven environment




• Willing to work on shifting schedules, weekends, and holidays