Medical Receptionist & Social Media Coordinator | AU Client

Outsourcey; Philippines; Remote; PHP 350,000 - 480,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Remote-friendly environment

Job summary

Outsourcey in the Philippines is seeking an experienced medical administrator to provide compassionate patient support while helping a purpose-driven healthcare brand connect with its community online.

You will manage appointments in Halaxy, handle Medicare rebates, and execute social media strategy, all in a remote role that respects privacy and sensitivity.

Qualifications

• Experience in medical or allied health administration with patient-facing processes.
• Proficiency in Halaxy or equivalent practice management software with appointment management and Medicare billing.
• Experience processing Medicare rebates and health fund claims.
• Social media management experience on Instagram and Facebook with content scheduling and engagement.
• Strong written English, warm, professional, discreet with sensitive inquiries.
• High attention to detail in clinical notifications, rebates, and patient records.
• Comfortable with abortion care and reproductive health; empathetic and non-judgemental.
• Reliable, organised, and able to manage priorities remotely.

Responsibilities

• Monitor and respond to booking enquiries via the support inbox.
• Coordinate patient appointments in Halaxy including bookings, confirmations, reschedules, and cancellations.
• Prepare state-based abortion notifications for clinician review and sign off.
• Process Medicare rebates and follow up on outstanding claims.
• Chase pathology results and inform patients/providers of outcomes.
• Ensure complete intake paperwork and up-to-date patient records in Halaxy.
• Execute social media strategy across Instagram, Facebook, and relevant platforms.
• Monitor social media comments and messages and respond or escalate as needed.
• Develop SOPs for administrative processes for team review.
• Identify opportunities to improve systems and efficiency across the business.
• Escalate any clinical or sensitive matters to the clinician immediately.

Skills

Halaxy software

Medicare billing

Social media management

Written English

Attention to detail

Remote work

Privacy & confidentiality

Healthcare admin

Job description

Are you an experienced medical administrator who can provide compassionate patient support while also helping a purpose-driven healthcare brand connect with its community online? This opportunity could be for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Core responsibilities:

• Monitor and manage the support inbox and respond to booking enquiries in a timely and professional manner
• Coordinate and manage patient appointments in Halaxy including bookings, confirmations, reschedules, and cancellations
• Prepare state-based abortion notifications accurately for clinician review and sign off
• Process Medicare rebates and follow up on outstanding claims through Halaxy
• Chase pathology results and follow up with patients and providers on outstanding results
• Follow up on incomplete intake paperwork and ensure all patient records are complete before appointments
• Maintain accurate and up-to-date patient records within Halaxy
• Execute social media strategy for the client including preparing and scheduling approved content across Instagram, Facebook, and other relevant platforms
• Monitor social media comments and messages and respond or escalated in a timely and brand-appropriate manner
• Support the development of standard operating procedures for administrative processes for review and approval by the team
• Identify and suggest opportunities to improve systems and administrative efficiency across the business
• Escalate any clinical or sensitive matters to the relevant clinician immediately and without delay

Profile Requirements:

• Previous experience in a medical administration or allied health administration role with a strong understanding of patient-facing administrative processes
• Proficiency in Halaxy or equivalent practice management software including appointment management and Medicare billing
• Experience processing Medicare rebates and managing health fund claims
• Demonstrated social media management experience across Instagram and Facebook including content scheduling, community monitoring, and engagement
• Strong written English communication skills with a warm, professional, and discreet manner when handling sensitive patient enquiries
• High attention to detail and accuracy when preparing clinical notifications, processing rebates, and managing patient records
• Comfortable working in abortion care and reproductive health — pro-choice, aligned with the mission of the company, and able to support clients with empathy and without judgement
• Reliable, organised, and self-directed with the ability to manage competing priorities independently in a remote environment
• Demonstrated ability to handle sensitive and confidential patient information with the utmost discretion and in accordance with privacy obligations

Benefits:

Competitive salary Opportunity to shape the HR function of a rapidly growing BPO.

Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.