Bookings Coordinator (Onsite, Day Shift)

Jobs360; Philippines; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Attendance bonus

Weekends off

Unlimited coffee

Parking & shuttle

Game lounge

Social clubs

Monthly events

Referral incentives

Statutory leaves

Job summary

Shore360 in Clark (Philippines) is hiring a Bookings Coordinator to support our Australian-owned BP firm by coordinating annual smoke alarm testing appointments with customers. You will handle outbound calls, schedule for technicians, and manage bookings with accuracy.

The role emphasizes building rapport with real estate agents, property managers, and landlords, while hitting daily and team targets in a dynamic, onsite day-shift environment.

Qualifications

• 2+ years of customer service experience in a BPO setup.
• Ability to speak to customers in a friendly and professional manner.
• Strong multitasking and time-management in fast-paced environments.
• Excellent attention to detail.

Responsibilities

• Call customers to arrange annual test appointments.
• Negotiate convenient times for technicians.
• Create schedules to maximize technician time.
• Meet individual and team targets for calls and bookings.
• Build rapport with real estate agents, property managers, and landlords.

Skills

Customer service

BPO experience

Multitasking

Communication skills

Job description

About the job Bookings Coordinator (Onsite, Day Shift)

About Shore360:

• Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

Position Overview

• The Bookings Coordinator will support the team by coordinating annual smoke alarm testing appointments with customers. The role involves making outbound calls, arranging convenient schedules for technicians, managing bookings efficiently, and building strong relationships with real estate agents, property managers, and landlords while meeting individual and team targets.

Key Responsibilities

• Call customers to arrange the annual test of client products
• Negotiate a mutually convenient time for the technician to attend properties
• Create schedules for technicians to ensure their allotted time is maximized
• Meet individual and team targets including calls per day and appointments booked
• Build rapport with real estate agents, property managers, and landlords

Key Requirements

• At least 2 years of Customer Service experience in a BPO setup
• A Successful Candidate must have
• Ability to speak to customers in a friendly and professional manner
• Ability to do multiple tasks
• Ability to work in a fast-paced environment
• Strong attention to detail

Work Set-up

• Clark Office-Based
• Monday to Friday, 6:00AM - 3:00PM

Shore Xtra Perk

• Attendance Bonus – Get a chance to win up to ₱5,000 every pay run for consistent, perfect attendance via raffle draw.
• Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off.
• Unlimited Barista Coffee all shift long
• Free Parking & Shuttle
• Premium Game Lounge – Relax and recharge in our dedicated on-site recreational zone
• Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
• Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
• Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays