Medical Concierge Tech Operations Leader

Dempsey Resource Management; Pasig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Dempsey Resource Management is seeking a seasoned leader to direct medical concierge services and optimize care-delivery operations. You will drive cross-functional collaboration with clinical, IT, and compliance teams to ensure seamless patient experiences.

The role focuses on strategic workflow design, KPI tracking, and continuous improvement while upholding privacy and regulatory standards essential to healthcare services.

Qualifications

• Bachelor's degree required in healthcare administration, business, information systems, or related field.
• 5+ years of leadership experience in healthcare operations or concierge services.
• Strong knowledge of healthcare workflows, patient coordination, and service operations.
• Experience with CRM, care management, scheduling, and reporting platforms.
• Demonstrated ability to lead cross-functional teams and operational change.
• Understanding of HIPAA, data privacy, and healthcare compliance standards.
• Excellent analytical, communication, and stakeholder management skills.
• Preferred experience in telehealth, concierge medicine, or premium service environments.

Responsibilities

• Lead technical and operational strategy for medical concierge services.
• Oversee service delivery workflows, escalation paths, and support standards.
• Manage platforms for scheduling, communication, case tracking, and reporting.
• Partner with clinical, IT, compliance, and customer experience teams.
• Define and monitor KPIs, SLAs, quality metrics, and operational dashboards.
• Drive process improvement initiatives to increase efficiency and satisfaction.
• Supervise managers, vendors, and cross-functional operational staff.
• Ensure compliance with privacy, security, and healthcare regulatory requirements.

Skills

Leadership

Healthcare know-how

Patient coordination

Stakeholder mgmt

Analytics

Communication

Privacy/compliance

Telehealth experience

Education

Bachelor's degree in healthcare administration, business, information systems, or related field

Tools

CRM

Care management

Scheduling

Reporting platforms

Job description

Dempsey Resource Management is seeking a seasoned leader to direct medical concierge services and optimize care-delivery operations. You will drive cross-functional collaboration with clinical, IT, and compliance teams to ensure seamless patient experiences.

The role focuses on strategic workflow design, KPI tracking, and continuous improvement while upholding privacy and regulatory standards essential to healthcare services.