Medical Claims Lead: KPI-Driven Team Coach

bolttech; Philippines; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

bolttech in the Philippines seeks a proactive Lead to manage a claims team, ensuring accuracy in processing and strong customer service. You will drive KPIs, monitor SLA adherence, and coach the team to improve knowledge and performance.

Your role requires leadership, clear English communication, and a customer-centric mindset to uphold the brand and comply with SOPs across backend operations.

Qualifications

• Graduation in any stream / ITI / Diploma in Mobile Repair or related field.
• 5-8 years of relevant experience in Insurance industry or brand repair centers.
• Experience in claim processing.
• Backend operation experience (Insurance, Banking & Finance).
• Team handling experience.
• Possess good leadership and collaboration across functions.
• Good communication and interpersonal skills.
• Good verbal and written communication skills in English.
• Customer-centric mindset is advantageous; highly motivated and independent.

Responsibilities

• Manage, develop and lead the team to achieve the targeted KPI.
• Monitor and manage claim activities to ensure delivered service as commitment.
• Build-up SLA and KPI, measure performance for the team, conduct performance reviews.
• Scrutinize claims processed by Claims executives for accuracy and efficiency.
• Ensure SOPs are followed by all executives and process compliance is optimal.
• Analyze and deep dive in complaints to protect the client and company brand.
• Conduct coach sessions/training to improve CA knowledge.
• Provide Activity Reports as team performance reports daily, weekly and monthly.

Skills

Curious

Communication

Collaborative

Adaptable

Leadership

Education

Graduation in any stream / ITI / Diploma in Mobile Repair

Job description

bolttech in the Philippines seeks a proactive Lead to manage a claims team, ensuring accuracy in processing and strong customer service. You will drive KPIs, monitor SLA adherence, and coach the team to improve knowledge and performance.

Your role requires leadership, clear English communication, and a customer-centric mindset to uphold the brand and comply with SOPs across backend operations.