Medical Calls Staff

Cooperative Health Management Federation; Philippines; On-site; PHP 268,000 - 357,000; Full time

Benefits offered by this job

Leave credits

Birthday benefit

Company Christmas gift

Company events

Opportunities for promotion

Paid training

HMO

Job summary

Cooperative Health Management Federation is seeking a dedicated healthcare administrative professional to support member services. The role involves initiating LOA requests, maintaining records, and handling inquiries related to MBL plans.

The ideal candidate should have a medical-related degree and strong communication skills, with the ability to work under pressure and on shifting schedules. Training and advancement opportunities are available, and the position is based at the Head Office in

Qualifications

• Strong interpersonal and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work effectively under pressure.
• Willing to work on a shifting schedule.
• Willing to be assigned to the Head Office in Diliman, Quezon City.

Responsibilities

• Provide assistance to members in availing services through initiating the process of LOA requests
• Maintain accurate and organized records of LOA requests, approvals, and issuances
• Answer phone calls, emails and resolve conflicts of all members queries related to their MBL plans
• Assist in the processing of APE requests, laboratories and other medical requests of members
• Process members' admission, discharge and emergency documents of all members
• Monitor admission of members especially within Metro Manila
• Perform other related tasks that may be assigned by the immediate superior

Skills

Interpersonal skills

Problem-solving

Verbal and written communication

Education

Medical-related degree

Job description

JOB RESPONSIBILITIES:

• Provide assistance to members in availing services through initiating the process of LOA requests

• Maintain accurate and organized records of LOA requests, approvals, and issuances

• Answer phone calls, emails and resolve conflicts of all members queries related to their MBL plans

• Assist in the processing of APE requests, laboratories and other medical requests of members

• Process members' admission, discharge and emergency documents of all members

• Monitor admission of members especially within Metro Manila

• Perform other related tasks that may be assigned by the immediate superior

QUALIFICATIONS:

• Graduate of any medical-related course (e.g., Nursing, Medical Technology, Biology, or equivalent)

• Strong interpersonal and problem-solving skills

• Excellent verbal and written communication skills

• Ability to work effectively under pressure

• Willingness to work on a shifting schedule

• Willing to be assigned to the Head Office in Diliman, Quezon City

BENEFITS:

• Leave Credits (SL, VL, Birthday Leave)

• Birthday Benefit

• Company Christmas gift

• Company events

• Opportunities for promotion

• Paid training

• HMO