Medical Billing & Revenue Associate

Enshored Inc. (External); Pasig; On-site; PHP 279,000 - 469,000; Full time

Job summary

Enshored is seeking a Billing Care Service Associate to support day-to-day billing operations for English-speaking clients in the healthcare sector. You will submit, update, and reconcile billing claims and errors while identifying opportunities to enhance revenue through analytics.

Ideal candidates bring at least 2 years in English-language customer service, with strong written and verbal communication, and familiarity with billing processes and EMRs.

Qualifications

• At least 2 years of English-speaking customer service experience.
• Background in healthcare, collections, and/or billing is an asset but not required.
• Excellent written and verbal communication with neutral English accent and strong etiquette.

Responsibilities

• Support day-to-day delivery of the client’s Billing Care Service by submitting, updating, and reconciling billing claims and errors.
• Identify billing and revenue opportunities for customers using analytical skills.
• Liaise with the Ministry of Health to answer questions and resolve billing errors.
• Assist customers with government paperwork accurately and on time.
• Maintain positive relationships with customers through inquiries via our support channels.
• Listen to customer needs and suggest improvements to the service to drive innovation.
• Look for ways to streamline service delivery and think of better processes.
• Monitor KPIs and customer satisfaction across all services.

Skills

Customer service

English communication

Healthcare billing knowledge

Tools

Microsoft Excel

Salesforce

EMRs

Job description

Enshored is seeking a Billing Care Service Associate to support day-to-day billing operations for English-speaking clients in the healthcare sector. You will submit, update, and reconcile billing claims and errors while identifying opportunities to enhance revenue through analytics.

Ideal candidates bring at least 2 years in English-language customer service, with strong written and verbal communication, and familiarity with billing processes and EMRs.