Medical Billing Agent

Enshored Inc. (External); Pasig; On-site; PHP 279,000 - 469,000; Full time

Job summary

Enshored is seeking a Billing Care Service Associate to support day-to-day billing operations for English-speaking clients in the healthcare sector. You will submit, update, and reconcile billing claims and errors while identifying opportunities to enhance revenue through analytics.

Ideal candidates bring at least 2 years in English-language customer service, with strong written and verbal communication, and familiarity with billing processes and EMRs.

Qualifications

• At least 2 years of English-speaking customer service experience.
• Background in healthcare, collections, and/or billing is an asset but not required.
• Excellent written and verbal communication with neutral English accent and strong etiquette.

Responsibilities

• Support day-to-day delivery of the client’s Billing Care Service by submitting, updating, and reconciling billing claims and errors.
• Identify billing and revenue opportunities for customers using analytical skills.
• Liaise with the Ministry of Health to answer questions and resolve billing errors.
• Assist customers with government paperwork accurately and on time.
• Maintain positive relationships with customers through inquiries via our support channels.
• Listen to customer needs and suggest improvements to the service to drive innovation.
• Look for ways to streamline service delivery and think of better processes.
• Monitor KPIs and customer satisfaction across all services.

Skills

Customer service

English communication

Healthcare billing knowledge

Tools

Microsoft Excel

Salesforce

EMRs

Job description

Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business’ optimal growth potential, may it be from the ground up or by innovative transformation.

Our team is composed of hand-picked talented individuals adapted to handle themselves in a balanced environment of smart and hard work while maintaining a dynamic relationship with stakeholders, leaders, and team members. Important decisions revolve around the guidance of our core values, especially when choosing the right people:

• Grit. We never give up. We don’t always know the answer, but we don’t give up until we crack it. Sticking at it makes us stronger.
• Curiosity. We want to know you, what makes you tick and what it will take to help you grow.
• Learning. Learning is the key to mobility, growth, and transformation. It’s a commitment. We’re committed.
• Grace. The unconditional love for our fellow man. What is this world without love – merely a transactional scorecard of winners and losers. We don’t want to reinforce that operating system. We are driving a paradigm shift to an infinite mindset where we start from the knowledge that there is plenty to go around.
• Honesty & Sincerity. Being true to ourselves. Being honest, being open, trustworthy and truthful. Sincerity provides depth to honesty, as our honesty at times can even betray us, as we all hide behind our deep pain and hurt.
• Integrity. Integrity is standing up for what we believe is right and living by our highest values.

Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve.

Don’t just take our word for it; experience the growth yourself!

Check us out at www.enshored.com.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Support the day-to-day delivery of the client’s Billing Care Service by submitting, updating, and reconciling billing claims and errors
• Use your analytical skills to identify billing & revenue opportunities for customers
• Liaise with the Ministry of Health to help customers answer questions and resolve billing errors
• Use your keen attention to detail to help customers complete government paperwork accurately and on time
• Leverage your great customer service skills to maintain positive relationships with customers by answering questions about the client’s services and inbound inquiries through our customer support channels
• Help the client continue to innovate its service offering by listening to customer needs and making thoughtful suggestions to the team
• Look for ways to streamline our service delivery by always thinking, “Is there a better way?”
• Monitor KPIs and customer satisfaction feedback across all services

MINIMUM REQUIREMENT QUALIFICATIONS

• At least 2 years of Customer Service Experience for English Speaking businesses/clients/customers
• Background in Healthcare, collections, and/or billing programs/accounts is an advantage but not a requirement
• Outstanding written and verbal communication skills, neutral English accent with clear pronunciation, great email, chat, and phone etiquette
• Experience in medical billing and working within EMRs in Ontario is an advantage but not a requirement
• Knowledge of the healthcare system is considered an asset
• Experience with any of the following tools is also beneficial: Microsoft Excel, Salesforce, EMRs, medical billing software
• Resourceful: Able to learn independently and use new knowledge to solve problems
• Honest: Able to acknowledge mistakes and always does one’s best to operate with the highest degree of integrity
• Humble: Able to remove ego from discussion to identify the best solution to a problem. Able to honestly reflect on one’s weakness and look for ways to improve.
• Smart: Able to quickly apply new knowledge to foreign situations

Language Skills

• Above-average communication skills.

About Enshored

Enshored is the leading outsourcer for start-ups. We’re here for the innovators, for the scalers. We’re here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it. We believe that when our people thrive, our clients thrive too. When we all thrive, the world becomes a better place.

At Enshored, this means: We support our people to achieve their potential and contribute to their best ability through structured learning and career development. We embrace diversity. We understand that people are all different and need different challenges. We don’t treat individuals as cogs in the machine. We provide the environment, tools, and support system to thrive.