Medical Administrative & Surgical Patient Coordinator (Remote) | Philippines

HireHawk Inc.; Hinoba-an; Hybrid; PHP 400,000 - 520,000; Full time

Job summary

HireHawk Inc. seeks a Medical Administrative & Surgical Patient Coordinator to own post-enrollment administrative coordination through the pre-operative phase.

You will ensure clearances, testing, records, appointments, and documentation are completed to keep patients on track for surgery. This operations-focused healthcare role works with patients, medical offices, imaging centers, labs, hospitals, and other providers.

Qualifications

• 3+ years in medical administration or surgical/patient coordination.
• Experience in a U.S. medical practice or healthcare environment is required.
• Direct experience coordinating pre-operative patients and related documentation.
• Experience using EMR, CRM or patient-management systems.

Responsibilities

• Own the pre-operative process from booking to readiness for surgery.
• Maintain up-to-date pre-operative checklists and identify missing clearances or tests.
• Coordinate required appointments, imaging, labs and clearances.
• Contact hospitals, imaging centers and clinics to obtain outstanding information.
• Follow up with external providers to avoid delays and advocate for patients.
• Guide patients through non-clinical pre-operative instructions and next steps.
• Document patient conversations and case status in the system.
• Communicate readiness and delays to the care team clearly.
• Escalate clinical questions to staff when necessary.
• Provide additional admin support to improve surgical workflow.

Skills

Medical administration

Patient coordination

English proficiency

Documentation & tracking

Provider communications

Education

Medical Assistant training

Tools

EMR systems

CRM systems

Job description

About Us

HireHawk connects skilled professionals around the world with meaningful remote opportunities supporting U.S. and Canadian companies. We focus on long-term placements where experienced professionals can take real ownership, become trusted members of the team, and make a measurable impact from anywhere.

About the Role

As a Medical Administrative & Surgical Patient Coordinator, you will own the administrative coordination that happens after a patient begins moving through the surgical process. You will make sure required clearances, testing, records, appointments, documentation, and pre-operative steps are completed so patients stay on track for surgery.

This is an operations-focused healthcare role, not a sales position and not a remote clinical position. You will work directly with patients, medical offices, imaging centers, laboratories, hospitals, and other healthcare providers while knowing when a question or concern needs to be escalated to clinical staff. You will receive training on the practice's specific workflows and gradually take ownership of a critical part of the patient journey.

Responsibilities

• Own and track the pre-operative process for multiple surgical patients from booking through readiness for surgery.
• Keep each patient's pre-operative checklist current, identifying missing clearances, tests, records, documentation, and other requirements before they become delays.
• Coordinate required appointments and testing, including imaging, medical clearances, laboratory work, and other pre-operative requirements.
• Contact hospitals, imaging centers, laboratories, physicians' offices, and other healthcare facilities to obtain outstanding information and keep cases moving.
• Follow up persistently with outside providers when testing, records, or clearances are delayed, advocating for patients while maintaining professional communication.
• Conduct or support standardized pre-operative patient calls and clearly walk patients through established non-clinical instructions and next steps.
• Maintain accurate documentation of patient conversations, completed requirements, pending items, and case status within the appropriate systems.
• Communicate surgical readiness, outstanding requirements, and potential delays clearly to the broader practice team.
• Recognize clinical questions, unusual circumstances, or concerns that fall outside your administrative scope and elevate them promptly rather than providing independent medical advice.
• Provide additional medical administrative and patient-coordination support when needed to improve the efficiency of the surgical process.

Must-Have:

• 3+ years of experience in medical administration, surgical coordination, patient coordination, pre-operative coordination, or closely related healthcare operations.
• Hands-on experience working in a U.S. medical practice or healthcare environment.
• Direct experience coordinating surgical or pre-operative patients, including appointments, tests, medical records, clearances, or required documentation.
• Experience using EMR, CRM, patient-management, or comparable medical-office systems.
• Confidence communicating directly with patients and contacting hospitals, imaging centers, laboratories, physicians' offices, and other healthcare providers.
• Excellent spoken and written English, with strong documentation, organization, case-tracking, and follow-through skills.
• Sound judgment regarding administrative versus clinical responsibilities, including knowing when an issue must be escalated to clinical staff.

Nice to Have:

• Experience in plastic surgery, cosmetic surgery, aesthetics, or another high-touch private-pay medical environment.
• Medical Assistant training, nursing-related education, healthcare education, or equivalent clinical-office experience.
• Experience conducting standardized pre-operative patient calls.