Materials Fulfillment Lead - Customer Success & Compliance

Ericsson; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Ericsson is seeking a Materials Fulfilment Manager in Taguig, Philippines. You will lead Fulfillment Assignment Specifications (FAS) and ensure compliance with group directives, legal and financial guidelines, and E+OHS requirements. You will drive value for customers and contribute to Ericsson's growth.

You will manage cross-functional relationships, ensure data security, and deliver projects within scope while maintaining ethical standards and timely reporting.

Qualifications

• Experience leading customer-centric fulfillment projects.
• Ability to map and optimize end-to-end processes.
• Strong understanding of finances, budgets, and forecasts.
• Knowledge of data analytics to identify trends and improve outcomes.
• Experience aligning delivery with contractual and customer expectations.

Responsibilities

• Guarantee alignment between contract and delivery through pre-sales CFR.
• Establish a solid project plan for execution and drive it to success.
• Cultivate relationships with customers and stakeholders to maintain alignment.
• Manage financial performance to meet target Unadjusted Margin.
• Deliver within scope, budget, timeline, and ethical standards.
• Oversee data accuracy to enable timely reporting.

Skills

Consultative skills

Automation

Process management

Negotiation

Service delivery

Data analytics

Financial acumen

AI usage

Customer insights

Eriksson portfolio

Stakeholder management

Change management

Program/project finance

Customer relationship

Project management

Job description

Ericsson is seeking a Materials Fulfilment Manager in Taguig, Philippines. You will lead Fulfillment Assignment Specifications (FAS) and ensure compliance with group directives, legal and financial guidelines, and E+OHS requirements. You will drive value for customers and contribute to Ericsson's growth.

You will manage cross-functional relationships, ensure data security, and deliver projects within scope while maintaining ethical standards and timely reporting.