Marketing Operator & Program Coordinator

Nightowl Consulting; Philippines; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Nightowl Consulting in the Philippines is seeking a Marketing Program Manager to translate strategic direction from the VP into defined epics, milestones, timelines, and acceptance criteria. You will architect and maintain ClickUp as the operating system for the Marketing organization, run the operating cadence, and enforce intake processes while aligning cross‑functional teams.

This role requires proactive risk management, strong communication with internal staff, clients, and vendors, and the

Qualifications

• Experience in program/project management within a marketing or tech environment.
• Strong experience with ClickUp or similar work-management platforms.
• Ability to translate strategy into epics, milestones, and timelines.
• Excellent cross-functional collaboration and communication skills.

Responsibilities

• Translate strategic direction from the VP into defined epics, milestones, timelines, and acceptance criteria.
• Architect, administer, and maintain ClickUp as the operating system for the Marketing organization, including dashboards, automations, templates, and governance standards.
• Run the marketing operating cadence, including planning sessions, stand‑ups, risk reviews, dependency reviews, and retrospectives.
• Enforce intake processes and scope discipline; accelerate bypasses or unsanctioned work within established timelines.
• Proactively identify risks, blockers, and dependencies; document context and provide recommended next steps during escalations.
• Hold cross‑functional owners accountable to documented commitments with professionalism and consistency.
• Drive cross‑team delivery for CRM rollout, website rebuild, marketing automation, corporate communications, and major events.
• Maintain decision logs, risk logs, documentation standards, briefs, and program runbooks.
• Develop and maintain resource and capacity planning views, including RACI documentation and workload rebalancing recommendations.
• Coordinate with external vendors regarding deliverables, timelines, acceptance criteria, and performance tracking.
• Communicate clearly, professionally, and promptly via phone and email with internal staff, clients, and external partners.
• Work in a proactive manner and adapt to changing priorities; independently recognise and address issues to prevent delays.
• Consistently perform all duties in a high-volume, deadline‑driven environment while working both independently and collaborating effectively with team members.

Job description

• Translate strategic direction from the VP into defined epics, milestones, timelines, and acceptance criteria.
• Architect, administer, and maintain ClickUp as the operating system for the Marketing organization, including dashboards, automations, templates, and governance standards.
• Run the marketing operating cadence, including planning sessions, stand‑ups, risk reviews, dependency reviews, and retrospectives.
• Enforce intake processes and scope discipline; accelerate bypasses or unsanctioned work within established timelines.
• Proactively identify risks, blockers, and dependencies; document context and provide recommended next steps during escalations.
• Hold cross‑functional owners accountable to documented commitments with professionalism and consistency.
• Drive cross‑team delivery for CRM rollout, website rebuild, marketing automation, corporate communications, and major events.
• Maintain decision logs, risk logs, documentation standards, briefs, and program runbooks.
• Develop and maintain resource and capacity planning views, including RACI documentation and workload rebalancing recommendations.
• Coordinate with external vendors regarding deliverables, timelines, acceptance criteria, and performance tracking.
• Communicate clearly, professionally, and promptly via phone and email with internal staff, clients, and external partners.
• Work in a proactive manner and adapt to changing priorities; independently recognise and address issues to prevent delays.
• Consistently perform all duties in a high-volume, deadline‑driven environment while working both independently and collaborating effectively with team members.