Marketing Assistant

Hotel Ava group of companies; Manila; On-site; PHP 240,000 - 300,000; Full time

Job summary

Hotel Ava group of companies is seeking a Marketing Assistant to manage guest communications across online and offline channels and support marketing campaigns. You will serve as a primary contact for guests, ensuring inquiries are answered promptly and professionally.

Responsibilities include coordinating with departments, monitoring social media, and preparing guest-facing materials. A degree in Marketing, Communications or related field is preferred, with strong writing skills and MS Office

Qualifications

• Bachelor's degree in Marketing, Communications, Hospitality Management, Tourism, or related field.
• Excellent written and verbal communication skills.
• Customer-service oriented with a professional demeanor.

Responsibilities

• Respond to guest inquiries via social media, text, email and other channels.
• Adhere to Turnaround Time (TAT) for inquiries.
• Provide accurate information on rates, promotions and services.
• Coordinate with Front Office and operations to address guest requests.
• Monitor and respond to guest feedback and complaints.
• Maintain consistent, professional communications across touchpoints.
• Assist in guest-facing materials and promotional collaterals.
• Support Marketing Officer in campaigns, promotions and events.
• Create social media content and captions.
• Identify opportunities to improve communication and marketing.

Skills

Strong communication

Customer service

Organization

Microsoft Office

Social media familiarity

Canva/content creation

Attention to detail

Multitasking

Creative thinking

Education

Bachelor's degree in Marketing, Communications, Hospitality Management, Tourism, or related field

Tools

Microsoft Office

Canva

Job description

About the role

The Marketing Assistant is responsible for managing and supporting the hotel's guest communications across both online and offline channels. The role serves as one of the primary points of contact for guests and prospective guests, ensuring that inquiries are handled promptly, accurately, and professionally. The Marketing Assistant will also provide administrative, creative, and coordination support to the Marketing Officer in the development and execution of marketing campaigns, promotions, and other initiatives designed to increase guest engagement and hotel awareness.

Key responsibilities

• Respond to guest-related inquiries received through social media channels, text messages, email and other online channels
• Follow the prescribed Turnaround Time (TAT) for inquiries
• Provide accurate information on room rates, promotions, amenities, policies, and hotel services
• Coordinate with Front Office, Operations and other departments to address guest requests and concerns
• Monitor and respond to social media messages, comments, guest feedback and complaints
• Ensure consistent and professional communication across all guest touchpoints
• Assist in preparing and updating guest-facing materials such as posters, announcements, and promotional collaterals
• Support the Marketing Officer in planning and executing marketing campaigns, promotions, and events
• Assist in creating social media content, captions, and other marketing communications
• Monitor guest feedback and common inquiries to identify opportunities for improved communication and marketing

About you

• Bachelor's degree in Marketing, Communications, Hospitality Management, Tourism, or a related field
• Strong written and verbal communication skills
• Customer-service oriented with a professional and approachable manner
• Organized, detail-oriented, and able to multitask
• Proficient in Microsoft Office and familiar with social media platforms
• Experience in hospitality, customer service, or marketing is an advantage
• Knowledge of Canva or basic content creation is a plus
• Excellent attention to detail, particularly when communicating rates, promotions, policies, and hotel information
• Able to respond efficiently to multiple inquiries and communication channels
• Creative and willing to contribute ideas for campaigns and guest engagement