Market Performance Specialist

Ingnius; Manila; Hybrid; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Equity packages for you to be a part

Hybrid working model (in-office & from

ed home)

Mental health and well-being

Generous parental leave policy

Paid birthday leave

Study and volunteering leave

Social clubs and celebrations

Employee Resource Groups

Investment in your personal growth

Job summary

SiteMinder is seeking a customer-focused professional to join our team in a hybrid role, working with hoteliers to simplify and maximise revenue using our hotel commerce platform. You’ll build rapport with customers by phone, demonstrate product value, and guide adoption to achieve revenue targets.

In a fast-paced SAAS environment, you’ll develop deep product knowledge, meet KPI targets, and manage your pipeline to support customer success across multiple markets.

Qualifications

• Have a genuine passion for sales, customer success and providing great customer experiences.
• Possess excellent communication skills, both written and verbal, and can effectively connect with customers from diverse backgrounds.
• Enjoy a fast-paced, results-oriented environment and thrive on exceeding expectations.
• Have experience working in a customer-facing role, ideally within the hotel industry or other SAAS business, particularly in customer success, sales and revenue expansion

Responsibilities

• Be a trusted advisor to our customers, helping them achieve their goals and maximise their revenue.
• Quickly develop rapport with customers over the phone and guide them to adopt our products.
• Develop deep product knowledge and the ability to demonstrate how to optimise our products for the customer’s needs.
• Meet KPIs related to revenue expansion and customer adoption scores.
• Manage your pipeline and performance to SLAs and KPIs

Skills

Sales passion

Communication skills

Customer success mindset

Diversity awareness

Job description

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year.

About your role...

At SiteMinder, you'll join a high-growth company with a global impact. We offer a
collaborative and supportive work environment where you can make a real difference. You'll have the opportunity to develop your skills, work with talented colleagues, and contribute to the success of our customers.

What you’ll do…

• Be a trusted advisor to our customers, helping them achieve their goals and
  maximise their revenue

• Quickly develop rapport with customers over the phone and guide them to adopt our
  products

• Develop deep product knowledge and the ability to demonstrate how to optimise our
  products for the customer’s needs

• Meet KPIs related to revenue expansion and customer adoption scores

• Manage your pipeline and performance to SLAs and KPIs

What you have…

• Have a genuine passion for sales, customer success and providing great customer
  experiences.

• Possess excellent communication skills, both written and verbal, and can effectively
  connect with customers from diverse backgrounds

• Enjoy a fast-paced, results-oriented environment and thrive on exceeding
  expectations.

• Have experience working in a customer-facing role, ideally within the hotel industry or
  other SAAS business, particularly in customer success, sales and revenue
  expansion

Our Perks & Benefits…

• Equity packages for you to be a part of the SiteMinder journey
• Hybrid working model (in-office & from home)
• Mental health and well-being initiatives
• Generous parental (including secondary) leave policy
• Paid birthday, study and volunteering leave every year
• Sponsored social clubs, team events, and celebrations
• Employee Resource Groups (ERG) to help you connect and get involved
• Investment in your personal growth offering training for your advancement