Maritime Systems Engineer - 12-Month Technical Support

Ocean Technologies Group; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Ocean Technologies Group in the Philippines is seeking a Systems Engineer to join our Docmap Team on a 12-month maternity fixed-term contract. You will deliver high-quality technical support and ensure an excellent customer experience across maritime software solutions.

You will act as a key interface between customers, product teams, and internal stakeholders—resolving issues, supporting system adoption, and contributing to service and product improvements.

Qualifications

• Experience in technical support, IT support, or customer-facing technical roles.
• Strong troubleshooting and analytical skills with the ability to resolve complex technical issues.
• Knowledge of database structures (e.g., SQL) and system integrations.
• Familiarity with enterprise systems (CRM, ERP, or maritime software preferred)
• Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong customer focus with a commitment to delivering high‑quality service.
• Ability to work both independently and collaboratively within a global team.
• Fluency in English; additional languages are an advantage.

Responsibilities

• Provide second-line technical support for Docmap products, ensuring timely resolution of incidents and service requests.
• Investigate, troubleshoot, and resolve complex technical issues, escalating where required.
• Deliver customer training and guidance to support system adoption and effective use.
• Monitor system performance and proactively identify risks or service disruptions.
• Ensure all customer interactions and issues are accurately recorded in helpdesk systems.
• Collaborate with Product, Engineering, and DevOps teams to resolve defects and improve functionality.
• Support release activities, including validation and customer readiness.
• Contribute to knowledge base content, documentation, and process improvements.

Skills

Technical support

Troubleshooting

SQL

CRM/ERP

Communication

Multi-tasking

Customer focus

Teamwork

English

Job description

Ocean Technologies Group in the Philippines is seeking a Systems Engineer to join our Docmap Team on a 12-month maternity fixed-term contract. You will deliver high-quality technical support and ensure an excellent customer experience across maritime software solutions.

You will act as a key interface between customers, product teams, and internal stakeholders—resolving issues, supporting system adoption, and contributing to service and product improvements.