Maritime Systems Engineer - Customer Tech Support (12-Month)

OneOcean Group; Hinoba-an; On-site; PHP 480,000 - 720,000; Full time

Job summary

OneOcean Group is seeking a Systems Engineer to join the Docmap Team on a 12-month maternity fixed-term contract. The role provides second-line technical support, resolves complex issues, trains customers, and ensures successful adoption of maritime software solutions across a global context.

You will interface with customers, product teams, and internal stakeholders to improve service quality, document issues, and contribute to ongoing product enhancements.

Qualifications

• Experience in technical support, IT support, or customer-facing technical roles.
• Strong troubleshooting and analytical skills with the ability to resolve complex technical issues.
• Knowledge of database structures (e.g., SQL) and system integrations.
• Familiarity with enterprise systems (CRM, ERP, or maritime software preferred).
• Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong customer focus with a commitment to delivering high-quality service.
• Ability to work both independently and collaboratively within a global team.
• Fluency in English; additional languages are an advantage.

Responsibilities

• Provide second-line technical support for Docmap products and ensure timely incident resolution.
• Investigate, troubleshoot, and resolve complex technical issues; escalate when required.
• Deliver customer training and guidance to support system adoption.
• Monitor system performance and proactively identify risks or service disruptions.
• Ensure all customer interactions and issues are recorded in helpdesk systems.
• Collaborate with Product, Engineering, and DevOps to resolve defects and improve functionality.
• Support release activities, including validation and customer readiness.
• Contribute to knowledge base content, documentation, and process improvements.

Skills

Technical support

Troubleshooting

SQL

CRM/ERP

English fluency

Tools

Docmap

Helpdesk software

Job description

OneOcean Group is seeking a Systems Engineer to join the Docmap Team on a 12-month maternity fixed-term contract. The role provides second-line technical support, resolves complex issues, trains customers, and ensures successful adoption of maritime software solutions across a global context.

You will interface with customers, product teams, and internal stakeholders to improve service quality, document issues, and contribute to ongoing product enhancements.