Maritime Systems Engineer 12-Month Contract - Docmap Support

OneOcean Group; Cebu City; On-site; PHP 502,000 - 837,000; Full time

Job summary

OneOcean Group is seeking a Systems Engineer to join the Docmap Team on a 12-month maternity fixed-term contract in the Philippines. You will provide second-line technical support, troubleshoot complex issues, and help customers adopt the Docmap software while collaborating with product and engineering teams.

The role requires strong communication, English fluency, and the ability to work across a global team, delivering high-quality service and knowledge-base contributions.

Qualifications

• Experience in technical support or customer-facing IT roles.
• Strong debugging and analytical skills.
• Knowledge of SQL databases and system integrations.
• Experience with enterprise systems (CRM/ERP/maritime software preferred).
• Excellent communication to explain tech to non‑technical users.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused with high-quality service delivery.
• Able to work independently and in global teams.
• Fluent English; additional languages are a plus.

Responsibilities

• Provide second-line technical support for Docmap products, ensuring timely resolution of incidents and service requests.
• Investigate, troubleshoot, and resolve complex technical issues, escalating where required.
• Deliver customer training and guidance to support system adoption and effective use.
• Monitor system performance and proactively identify risks or service disruptions.
• Ensure all customer interactions and issues are accurately recorded in helpdesk systems.
• Collaborate with Product, Engineering, and DevOps teams to resolve defects and improve functionality.
• Support release activities, including validation and customer readiness.
• Contribute to knowledge base content, documentation, and process improvements.

Skills

Tech support

Troubleshooting

SQL databases

CRM/ERP

Communication

Prioritization

Customer focus

Independent + team

English fluency

Job description

OneOcean Group is seeking a Systems Engineer to join the Docmap Team on a 12-month maternity fixed-term contract in the Philippines. You will provide second-line technical support, troubleshoot complex issues, and help customers adopt the Docmap software while collaborating with product and engineering teams.

The role requires strong communication, English fluency, and the ability to work across a global team, delivering high-quality service and knowledge-base contributions.