Mandarin Technological Assistant

J-K Netwok Services; Makati; Hybrid; PHP 854,000 - 1,155,000; Full time

Benefits offered by this job

Can provide a working visa

HMO

Group Life Insurance

Group Personal Accident (AD&D)

Vacation Leave, Sick Leave, Marriage/M

Bereavement Leave

13th Month Pay

Government Mandated Benefits

Other benefits will be discussed

Job summary

J-K Netwok Services is seeking a Mandarin Technical Specialist to support clients across Asia and Europe from our Makati-based team. You will handle Mandarin- and English-language technical inquiries, troubleshoot SSL certificate issues, and provide first-level support for security products in a hybrid work setup.

The role requires a Bachelor's degree and at least 1 year in technical support or customer service.

Qualifications

• Bachelor’s degree in any course.
• At least 1 year of technical support and customer service experience.
• Experience with web hosting accounts is a plus.
• Proficient in Mandarin and English.
• Knowledgeable in Microsoft Office and internet environment.

Responsibilities

• Assist Mandarin- and English-speaking clients via email, chat, phone, or ticketing systems.
• Troubleshoot certificate-related issues across OS, devices, servers, and software.
• Provide first-level technical support for SSL certificates, PKI, and digital identity solutions.
• Monitor and respond to support tickets within SLAs.
• Guide customers through installation, configuration, and renewal of SSL certificates and security products.

Skills

Mandarin proficiency

English proficiency

Customer service

Education

Bachelor's degree

Tools

MS Office

Web hosting platforms

Job description

Company Profile: One of the most trusted companies specializing in securing websites, devices, and online transactions through advanced digital certificate technologies is currently expanding its team. The company serves clients across various Asian and European countries and is now looking for a Mandarin Technical Specialist to join their growing organization.

Position: Mandarin Technological Assistant
Industry: Information Technology (IT) Industry
Location: Makati City
Schedule: Dayshift Schedule | 9:00 am - 6:00 pm
Salary: Php 90, 000
Work Set-up: Hybrid Set-Up

BENEFITS:

• Can provide a working visa
• HMO
• Group Life Insurance
• Group Personal Accident (AD&D)
• Vacation Leave, Sick Leave, Marriage Leave, Maternity Leave, Paternity Leave, Solo Parent Leave
• Bereavement Leave
• Additional leaves based on tenure
• Perfect Attendance Incentive
• Perfect Punctuality Incentive
• 13th Month Pay
• Government Mandated Benefits
• Other benefits will be discussed by the company

REQUIREMENTS OF THE JOB:

• Open to Filipinos and Filipino-Chinese who are proficient in Mandarin and English
• Open to Foreign Nationals who are proficient in Mandarin and English.
• Bachelor’s degree in any course.
• Having at least a year of technical support and customer service is a big advantage.
• Having experience in Web-hosting accounts is a big advantage.
• Knowledgeable in Microsoft Office applications and the internet environment.

RESPONSIBILITIES OF THE JOB APPLICATION:

• Assist Mandarin-speaking and English-speaking clients through email, chat, phone, or ticketing systems.
• Troubleshoot certificate-related issues across various operating systems, devices, web servers, and software applications.
• Provide first-level technical support to customers regarding security service products such as SSL certificates, PKI, and digital identity solutions.
• Monitor and respond to support tickets within the required Service Level Agreements (SLA).
• Guide customers through installation, configuration, and renewal of SSL certificates and security products.

Recruitment Process:

• Paper Screening
• Hiring Manager Interview (c/o HR)
• General Manager Interview (Final Interview)
• Job Offer