Mandarin Technical Strategist

J-K Netwok Services; Makati; Hybrid; PHP 914,000 - 1,095,000; Full time

Benefits offered by this job

Can provide a working visa

HMO

Group Life Insurance

Group Personal Accident (AD&D)

Vacation Leave

Sick Leave

Maternity Leave

Paternity Leave

13th Month Pay

Government Mandated Benefits

Job summary

J-K Netwok Services is hiring a Mandarin Technical Specialist in Makati. You will assist Mandarin- and English-speaking clients via email, chat, phone, or ticketing systems and troubleshoot SSL certificate issues across various platforms.

The role requires technical support experience, familiarity with web-hosting, and strong communication skills in Mandarin and English. The position offers a hybrid work setup in Makati City.

Qualifications

• Mandarin and English proficiency required
• Bachelor’s degree in any field
• Experience in technical support and customer service desirable
• Experience with web-hosting accounts is a plus

Responsibilities

• Assist Mandarin- and English-speaking clients via email, chat, phone or ticketing systems
• Troubleshoot certificate-related issues across OS, devices, servers and software
• Provide first-level technical support for SSL certificates, PKI and digital identity solutions
• Monitor and respond to tickets within SLA
• Guide customers through installation, configuration and renewal of SSL certificates and security products

Skills

Mandarin proficiency

English proficiency

Customer service

Email/chat/phone support

Education

Bachelor’s degree

Tools

SSL certificates

PKI

Ticketing systems

Microsoft Office

Job description

Company Profile: One of the most trusted companies specializing in securing websites, devices, and online transactions through advanced digital certificate technologies is currently expanding its team. The company serves clients across various Asian and European countries and is now looking for a Mandarin Technical Specialist to join their growing organization.

Position: Mandarin Technical Strategist
Industry: Information Technology (IT) Industry
Location: Makati City
Schedule: Dayshift Schedule | 9:00 am - 6:00 pm
Salary: Php 90, 000
Work Set-up: Hybrid Set-Up

BENEFITS:

• Can provide a working visa
• HMO
• Group Life Insurance
• Group Personal Accident (AD&D)
• Vacation Leave, Sick Leave, Marriage Leave, Maternity Leave, Paternity Leave, Solo Parent Leave
• Bereavement Leave
• Additional leaves based on tenure
• Perfect Attendance Incentive
• Perfect Punctuality Incentive
• 13th Month Pay
• Government Mandated Benefits
• Other benefits will be discussed by the company

REQUIREMENTS OF THE JOB:

• Open to Filipinos and Filipino-Chinese who are proficient in Mandarin and English
• Open to Foreign Nationals who are proficient in Mandarin and English.
• Bachelor’s degree in any course.
• Having at least a year of technical support and customer service is a big advantage.
• Having experience in Web-hosting accounts is a big advantage.
• Knowledgeable in Microsoft Office applications and the internet environment.

RESPONSIBILITIES OF THE JOB APPLICATION:

• Assist Mandarin-speaking and English-speaking clients through email, chat, phone, or ticketing systems.
• Troubleshoot certificate-related issues across various operating systems, devices, web servers, and software applications.
• Provide first-level technical support to customers regarding security service products such as SSL certificates, PKI, and digital identity solutions.
• Monitor and respond to support tickets within the required Service Level Agreements (SLA).
• Guide customers through installation, configuration, and renewal of SSL certificates and security products.

Recruitment Process:

• Paper Screening
• Hiring Manager Interview (c/o HR)
• General Manager Interview (Final Interview)
• Job Offer