Mandarin-Speaking Partner Ops Manager — Manila

Aitomic Jobs; Manila, Hinoba-an; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Airbnb in Manila is seeking a Customer Service Partner Operations Manager, Mandarin Speaking, to lead partner and service performance across the Airbnb community. This full-time role is based on-site in Manila and requires fluency in Mandarin and English, with experience in customer service or operations and in partner management.

You will enable a strong operational environment, oversee performance, collaborate with Quality, Workforce Planning and Training, and own end-to-end adoption of

Qualifications

• 8+ years of progressive experience in customer service or operations.
• 5+ years in partner management or a BPO environment.
• Proven ability to drive performance improvements with partners.

Responsibilities

• Oversee holisitc partner/service performance across language groups.
• Enable and maintain a strong operational environment for partners.
• Collaborate with internal teams (Quality, Workforce Planning, Training).
• Own end-to-end adoption of new initiatives impacting partners and services.

Skills

Customer service

Operations management

Partner management

BPO experience

Crisis management

Job description

Airbnb in Manila is seeking a Customer Service Partner Operations Manager, Mandarin Speaking, to lead partner and service performance across the Airbnb community. This full-time role is based on-site in Manila and requires fluency in Mandarin and English, with experience in customer service or operations and in partner management.

You will enable a strong operational environment, oversee performance, collaborate with Quality, Workforce Planning and Training, and own end-to-end adoption of