Mandarin KYC Operations Lead

PwC South Africa; Makati; On-site; Confidential; Full time

Job summary

PwC South Africa is looking for a KYC Operations Manager to oversee operations and governance for Mandarin-speaking jurisdictions. This role involves managing the performance of KYC engagements and driving operational excellence.

The ideal candidate will have a Bachelor's degree and at least 8 years of experience in KYC or AML, along with professional proficiency in Mandarin. Support will be given for the growth of multilingual KYC capabilities.

Qualifications

• Professional proficiency in Mandarin Chinese, including the ability to read, write, and communicate effectively in Traditional Chinese.
• Professional fluency in English.
• 8+ years of experience in KYC, AML, Financial Crime, Compliance Operations, or related financial services functions.
• At least 3 years of people leadership or operations management experience.

Responsibilities

• Own end-to-end delivery performance across assigned KYC engagements.
• Lead, coach, and develop Team Leaders and KYC professionals.
• Ensure compliance with regulatory requirements and client expectations.
• Drive process optimization and operational efficiency initiatives.

Skills

Accepting Feedback

Active Listening

Analytical Thinking

Anti-Money Laundering Compliance

Business Ethics

Communication

Data Analysis and Interpretation

Education

Bachelor’s degree in Accounting, Finance, Business, Economics, or a related field

Job description

PwC South Africa is looking for a KYC Operations Manager to oversee operations and governance for Mandarin-speaking jurisdictions. This role involves managing the performance of KYC engagements and driving operational excellence.

The ideal candidate will have a Bachelor's degree and at least 8 years of experience in KYC or AML, along with professional proficiency in Mandarin. Support will be given for the growth of multilingual KYC capabilities.