Mandarin Business Operations Team Associate

J-K Netwok Services; Taguig; On-site; PHP 558,000 - 1,004,000; Full time

Benefits offered by this job

HMO

13th Month Pay

Government-Mandated Benefits

Sick leave and Vacation leave

Other allowances will be discussed by

Job summary

J-K Netwok Services in Taguig City is seeking a Mandarin-speaking Business Operations Team Associate for the on-site, dayshift position. The role focuses on managing customer relationships, supporting account managers, and driving VOC-driven improvements across telecom accounts.

The ideal candidate holds a bachelor’s degree and has 4–5 years of sales management experience, with familiarity in 4G/5G networks and ICT solutions. On-site work with standard company benefits is offered.

Qualifications

• Open to Filipino and Filipino-Chinese who are proficient in Mandarin and English.
• Bachelor’s degree in Business Administration, Marketing, Commerce, or similar field.
• Having 4 to 5 years of experience in sales management.
• Experience handling telecommunications companies or carrier network accounts.
• Familiar with 4G/5G networks, wireless communications, fiber optics, and ICT solutions.

Responsibilities

• Manage customer relationship operations within the system department and support account managers in developing and strengthening customer relationships.
• Oversee Voice of the Customer (VOC) management across assigned accounts, monitor improvement plans, and ensure timely follow-through and resolution of customer concerns.
• Monitor and analyze revenue performance per account to ensure alignment with business targets.
• Track project progress, monitor key milestones, and coordinate with relevant departments to ensure timely project execution.
• Prepare business performance reports, sales analysis, and management presentations to support strategic decision-making.
• Analyze account performance, identify business opportunities, and provide recommendations to improve sales performance and customer satisfaction.
• Coordinate with Mandarin-speaking internal teams to ensure smooth communication and effective account management.

Skills

Mandarin

English

Sales management

Education

Bachelor's degree

Job description

Position: Mandarin Business Operations Team Associate
Industry: Multinational Technology Company
Location: BGC, Taguig City
Schedule: Dayshift Schedule (8:30 am to 6:00pm | Monday to Friday)
Salary: Negotiable
Work Set-up: Work On-site

BENEFITS

• Government-Mandated Benefits
• HMO
• 13th Month Pay
• Sick leave and Vacation leave
• Other allowances will be discussed by the company

REQUIREMENTS OF THE JOB

• Open to Filipino and Filipino-Chinese who are proficient in Mandarin and English.
• Bachelor’s degree in Business Administration, Marketing, Commerce, or any similar field.
• Having 4 to 5 years of experience in sales management.
• Having experience handling telecommunications companies or carrier network accounts.
• Familiar with 4G/5G networks, wireless communications, fiber optics, and ICT solutions.

RESPONSIBILITIES OF JOB APPLICATION

• Manage customer relationship operations within the system department and support account managers in developing and strengthening customer relationships.
• Oversee Voice of the Customer (VOC) management across assigned accounts, monitor improvement plans, and ensure timely follow-through and resolution of customer concerns.
• Monitor and analyze revenue performance per account to ensure alignment with business targets.
• Track project progress, monitor key milestones, and coordinate with relevant departments to ensure timely project execution.
• Prepare business performance reports, sales analysis, and management presentations to support strategic decision-making.
• Analyze account performance, identify business opportunities, and provide recommendations to improve sales performance and customer satisfaction.
• Coordinate with Mandarin-speaking internal teams to ensure smooth communication and effective account management.

RECRUITMENT PROCESS

• Paper Screening
• HR Initial Interview (Online Mandarin Interview Speaking)
• Technical Interview (Face-to-Face Interview)
• Panel Interview (Face-to-face Interview)
• Final Interview (Face-to-Face Interview)
• Job Offer