Mandarin Business Operations Support Associate

J-K Netwok Services; Taguig; On-site; PHP 350,000 - 650,000; Full time

Benefits offered by this job

Government-Mandated Benefits

HMO

13th Month Pay

Sick leave and Vacation leave

Other allowances will be discussed by

Job summary

J-K Netwok Services in the Philippines seeks a Mandarin-bilingual professional to join its sales and operations team as a Mandarin Business Operations Support Associate working on-site in BGC, Taguig City. The role focuses on managing customer relationships, VOC oversight, revenue tracking, and cross-functional coordination with Mandarin-speaking teams.

Candidates should have a Bachelor's in Business Admin/Marketing/Commerce and 4–5 years in sales management, with telecom or carrier accounts

Qualifications

• Mandarin and English fluency are required.
• Bachelor's degree in Business Administration, Marketing, Commerce, or similar field.
• 4–5 years of experience in sales management.
• Experience handling telecommunications accounts or carrier networks.
• Familiar with 4G/5G networks, wireless communications, fiber optics, and ICT solutions.

Responsibilities

• Manage customer relationships within the system department and support account managers in developing relationships.
• Oversee Voice of the Customer (VOC) across assigned accounts, monitor improvement plans and ensure timely issue resolution.
• Monitor and analyze revenue performance per account to ensure alignment with targets.
• Track project progress, monitor milestones, and coordinate with departments for timely execution.
• Prepare business performance reports, sales analyses, and management presentations for decision making.
• Analyze account performance, identify business opportunities, and provide recommendations to improve sales and customer satisfaction.
• Coordinate with Mandarin-speaking internal teams for smooth communication and account management.

Skills

Mandarin English fluency

Education

Bachelor's degree in Business Admin/Marketing/Commerce

Job description

Company Profile

One of the leading multinational technology companies in Asia is currently seeking a Mandarin-bilingual professional to join its growing team. With more than 35 years of industry experience, the company specializes in delivering a diverse range of innovative technology solutions. Through its commitment to technological advancement and continuous innovation, the company serves various industries and customers across the global market.

Position

Mandarin Business Operations Support Associate

Industry: Multinational Technology Company

Location: BGC, Taguig City

Schedule: Dayshift Schedule (8:30 am to 6:00pm | Monday to Friday)

Salary: Negotiable

Work Set-up: Work On-site

BENEFITS

• Government-Mandated Benefits
• HMO
• 13th Month Pay
• Sick leave and Vacation leave
• Other allowances will be discussed by the company

REQUIREMENTS OF THE JOB

• Open to Filipino and Filipino-Chinese who are proficient in Mandarin and English.
• Bachelor’s degree in Business Administration, Marketing, Commerce, or any similar field.
• Having 4 to 5 years of experience in sales management.
• Having experience handling telecommunications companies or carrier network accounts.
• Familiar with 4G/5G networks, wireless communications, fiber optics, and ICT solutions.

RESPONSIBILITIES OF JOB APPLICATION

• Manage customer relationship operations within the system department and support account managers in developing and strengthening customer relationships.
• Oversee Voice of the Customer (VOC) management across assigned accounts, monitor improvement plans, and ensure timely follow-through and resolution of customer concerns.
• Monitor and analyze revenue performance per account to ensure alignment with business targets.
• Track project progress, monitor key milestones, and coordinate with relevant departments to ensure timely project execution.
• Prepare business performance reports, sales analysis, and management presentations to support strategic decision-making.
• Analyze account performance, identify business opportunities, and provide recommendations to improve sales performance and customer satisfaction.
• Coordinate with Mandarin-speaking internal teams to ensure smooth communication and effective account management.

RECRUITMENT PROCESS

• Paper Screening
• HR Initial Interview (Online Mandarin Interview Speaking)
• Technical Interview (Face-to-Face Interview)
• Panel Interview (Face-to-face Interview)
• Final Interview (Face-to-Face Interview)
• Job Offer