Mandarin Business Operations Team Officer

J-K Netwok Services; Taguig; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

HMO

13th month pay

Leave benefits

Government-mandated benefits

Job summary

J-K Netwok Services in Taguig City (BGC) seeks a Mandarin Business Operations Team Officer to oversee customer relationships and VOC management within the system department. The role requires Mandarin and English fluency, 4-5 years in sales management, and experience with telecom accounts and ICT solutions.

On-site, dayshift, with benefits negotiable. The ideal candidate will coordinate with Mandarin-speaking teams and monitor account performance, deliver reports, and support account managers to

Qualifications

• Mandarin and English language fluency is required.
• Bachelor’s degree in Business Administration, Marketing, Commerce, or similar field.
• 4–5 years of experience in sales management is required.
• Experience handling telecommunications carrier network accounts is preferred.

Responsibilities

• Manage customer relationship operations within the system department and support account managers in developing and strengthening customer relationships.
• Oversee Voice of the Customer management across assigned accounts and ensure timely follow-up and resolution of customer concerns.
• Monitor and analyze revenue performance per account to ensure alignment with business targets.
• Track project progress, milestones, and coordinate with relevant departments for timely execution.
• Prepare business performance reports, sales analysis, and management presentations.
• Analyze account performance and identify opportunities to improve sales and customer satisfaction.
• Coordinate with Mandarin-speaking internal teams to ensure smooth communication and effective account management.

Skills

Mandarin proficiency

English proficiency

Sales management

Telecom experience

ICT solutions

4G/5G networks

Education

Bachelor's degree in Business Administration/Marketing/Commerce

Job description

Position: Mandarin Business Operations Team Officer
Industry: Multinational Technology Company
Location: BGC, Taguig City
Schedule: Dayshift Schedule (8:30 am to 6:00pm | Monday to Friday)
Salary: Negotiable
Work Set-up: Work On-site

BENEFITS:

• Government-Mandated Benefits
• HMO
• 13th Month Pay
• Sick leave and Vacation leave
• Other allowances will be discussed by the company

REQUIREMENTS OF THE JOB:

• Open to Filipino and Filipino-Chinese who are proficient in Mandarin and English.
• Bachelor’s degree in Business Administration, Marketing, Commerce, or any similar field.
• Having 4 to 5 years of experience in sales management.
• Having experience handling telecommunications companies or carrier network accounts.
• Familiar with 4G/5G networks, wireless communications, fiber optics, and ICT solutions.

RESPONSIBILITIES OF JOB APPLICATION:

• Manage customer relationship operations within the system department and support account managers in developing and strengthening customer relationships.
• Oversee Voice of the Customer (VOC) management across assigned accounts, monitor improvement plans, and ensure timely follow-through and resolution of customer concerns.
• Monitor and analyze revenue performance per account to ensure alignment with business targets.
• Track project progress, monitor key milestones, and coordinate with relevant departments to ensure timely project execution.
• Prepare business performance reports, sales analysis, and management presentations to support strategic decision-making.
• Analyze account performance, identify business opportunities, and provide recommendations to improve sales performance and customer satisfaction.
• Coordinate with Mandarin-speaking internal teams to ensure smooth communication and effective account management.

RECRUITMENT PROCESS:

• Paper Screening
• HR Initial Interview (Online Mandarin Interview Speaking)
• Technical Interview (Face-to-Face Interview)
• Panel Interview (Face-to-face Interview)
• Final Interview (Face-to-Face Interview)
• Job Offer